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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / BigCommerce orders not...
Finance | Project Operations, Human Resources, ...
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BigCommerce orders not flowing through to IOM

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Posted on by amanjeet

Issue - orders created in BigCommerce are not appearing on Sales Order screen on IOM. 

Following have been configured:

  • BigCommerce Provider - configured and activated
  • Mappings configured for Accounts; Products; Price Lists; Units
  • Configured a flow in IOM to perform order header validation as per instructions here (https://docs.microsoft.com/en-us/dynamics365/intelligent-order-management/orchestration-flows). The orchestration has been Published.
  • Checked on Power Automate portal, BigCommerce connection's status is marked as Connected and it shows the following 3 flows using this (BigCommerce connection). 

pastedimage1641836168753v1.png

I have created a few orders on BigCommerce side which should get picked up by validation flow, however no orders are appearing on IOM side. 

Any pointers on what else I can check would be appreciated!

Thanks!

  • SumanIC Profile Picture
    SumanIC on at
    RE: BigCommerce orders not flowing through to IOM

    Hi amanjeet 

    Is your issue resolved? Could you check if you have mapped the right store hash in Big Commerce provider parameter?

    Regards,

    Suman

  • SumanIC Profile Picture
    SumanIC on at
    RE: BigCommerce orders not flowing through to IOM

    Hi Amanjit,

    Is your issue resolved? Could you check if you have mapped the right store hash in Big Commerce provider parameter?

    Regards,

    Suman

  • Mahum_Faheem Profile Picture
    Mahum_Faheem 42 on at
    RE: BigCommerce orders not flowing through to IOM

    Hi suheyla, the video helped.

    Thank you, my flow ran and the order is now created in IOM.

  • suheyla Profile Picture
    suheyla 25 on at
    RE: BigCommerce orders not flowing through to IOM

    hi, maybe ,following link  can be helped you  which is about setting up bigcommerce provider

    www.youtube.com/watch

  • Mahum_Faheem Profile Picture
    Mahum_Faheem 42 on at
    RE: BigCommerce orders not flowing through to IOM

    I checked the pull sales order automate flow and found error when fetching the sales order information. Due to this step, the sales order creation step is not being performed. Need help in identifying the problem.

    pastedimage1652450339202v1.png

  • Jay De Profile Picture
    Jay De 76 on at
    RE: BigCommerce orders not flowing through to IOM

    Thank you suheyla for the prompt response.

    I've created TestBCAccount and its is Active, but still cannot find it in BigCommerce. 

    Screenshot_5F00_26.png

  • suheyla Profile Picture
    suheyla 25 on at
    RE: BigCommerce orders not flowing through to IOM

    Hi jay,

     First you create TestBcAccount manually. Than TestBcAccount is selected on mapping account.

    pastedimage1646228722096v2.png

  • Jay De Profile Picture
    Jay De 76 on at
    RE: BigCommerce orders not flowing through to IOM

    Hi amanjeet,

    I have the exact same mapping in IOM but cannot find TestBCAccount on BigCommerce under Existing Customer.

    Any idea why?

  • suheyla Profile Picture
    suheyla 25 on at
    RE: BigCommerce orders not flowing through to IOM

    thank you, when i changed the price list mapping ,Orders came from BigCommerce.

  • amanjeet Profile Picture
    amanjeet on at
    RE: BigCommerce orders not flowing through to IOM

    These are the mapping values I used to test the flow of orders from BigCommerce. I tested the order flow with a single item (Accu Scale). 

    pastedimage1646176395229v1.png

    pastedimage1646176411169v2.png

    pastedimage1646176427794v3.png

    pastedimage1646176437746v4.png

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