BigCommerce orders not flowing through to IOM

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Posted on by amanjeet Microsoft Employee

Issue - orders created in BigCommerce are not appearing on Sales Order screen on IOM.

Following have been configured:

BigCommerce Provider - configured and activated
Mappings configured for Accounts; Products; Price Lists; Units
Configured a flow in IOM to perform order header validation as per instructions here (https://docs.microsoft.com/en-us/dynamics365/intelligent-order-management/orchestration-flows). The orchestration has been Published.
Checked on Power Automate portal, BigCommerce connection's status is marked as Connected and it shows the following 3 flows using this (BigCommerce connection).

I have created a few orders on BigCommerce side which should get picked up by validation flow, however no orders are appearing on IOM side.

Any pointers on what else I can check would be appreciated!

Thanks!

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UmerBajwa0000 19 on at

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Please make sure the Product, Account and Unit mapping

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suheyla 25 on at

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did you figure out this problem?

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amanjeet Microsoft Employee on at

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Hi Suheyla

The issue on my side was that Mappings weren't configured correctly. Following mappings must be configured for orders to flow through from BigCommerce platform.

Accounts

Products

Price Lists

Units

Once these were configured, the orders came through from BigCommerce.

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amanjeet Microsoft Employee on at

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These are the mapping values I used to test the flow of orders from BigCommerce. I tested the order flow with a single item (Accu Scale).

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suheyla 25 on at

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thank you, when i changed the price list mapping ,Orders came from BigCommerce.

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Jay De 76 on at

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Hi amanjeet,

I have the exact same mapping in IOM but cannot find TestBCAccount on BigCommerce under Existing Customer.

Any idea why?

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suheyla 25 on at

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Hi jay,

First you create TestBcAccount manually. Than TestBcAccount is selected on mapping account.

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Jay De 76 on at

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Thank you suheyla for the prompt response.

I've created TestBCAccount and its is Active, but still cannot find it in BigCommerce.

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Mahum_Faheem 42 on at

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I checked the pull sales order automate flow and found error when fetching the sales order information. Due to this step, the sales order creation step is not being performed. Need help in identifying the problem.

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suheyla 25 on at

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hi, maybe ,following link can be helped you which is about setting up bigcommerce provider

www.youtube.com/watch

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