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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP 2010 stopped workin...
Microsoft Dynamics GP (Archived)

GP 2010 stopped working when accessing E-mail Settings for Sales Series

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Posted on by Steve Simon 348

GP crashes when accessing E-mail Settings in the Administration Module. It also crashes when trying to email an invoice to a customer. I checked the email settings tables and they have valid info (SY4900, SY04902, SY04904).

Since I was signed in as "sa", I deleted shortcuts for "sa" (SY01990). Still had problems.

I can open Outlook 2010 and send a test email.

This has worked for the last 7 years.

Rich Wheeler suggested replacing the Dynamics.dic file with a backup copy. Will try that tonight.

Any other ideas?

Steve Simon

PDG Consultants

*This post is locked for comments

  • Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: GP 2010 stopped working when accessing E-mail Settings for Sales Series

    I guess it is possible that an Office or Windows update could cause something in Dynamics GP to stop working as each customer's environment is different and thus the updates would impact it differently, but that being said, we haven't seen an increase in the volume of APPCRASH/email cases related to any Office or Windows updates, at least not as of yet.

    Thanks

  • Steve Simon Profile Picture
    Steve Simon 348 on at
    RE: GP 2010 stopped working when accessing E-mail Settings for Sales Series

    Derek,

    Thank you for the pointers. I'll put this in my GP Tool Box.

    This same problem was posted by others, with the title,"APP Crash - When emailing RM statements". CarlM found a solution by uninstalling the latest MSFT Office Updates. then GP was able to email statements again.

    Regards,

    Steve Simon, PDG

  • Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: GP 2010 stopped working when accessing E-mail Settings for Sales Series

    Hello Steve,

    I wasn't able to find anything specific to the E-Mail Settings window and Dynamics GP crashing.

    Along with Dynamics.dic, I'd rename any forms or reports dictionary files to see if any of those is causing this issue to occur.

    If you haven't already, try another Dynamics GP install on another machine or at least another install on the same machine, with no third-party products or customizations to see if that also sees the same error. This will help us identify whether the issue is related to GP code or not.

    Along with third- party programs and modified forms and reports, some things we normally look at for issues with Dynamics GP crashing are:

    1. Make sure the antivirus applications are not actively scanning Dynamics GP's code folder and Dynamics.exe specifically, and has exclusions for the following file types:

    • .cnk

    These files are used when service packs are installed. These files should not be in a directory for a significant time.

    • .dic and .chm

    These files are the Help files for Microsoft Dynamics GP.

    • .set

    These files are the start files. These files contain information about the products that are installed and where the products are located.

    • .ini

    These files are the configuration files. These files hold information about which user logged on most recently, what data source is used, and the paths.

    • .dat

    These files are ctree .dat files that are used with an SQL database.

    • .idx

    These files are ctree index files that are used with an SQL database.

    • .vba

    These files are used if there are Microsoft Visual Basic for Applications (VBA) modifications for Microsoft Dynamics GP.

    • .log

    These files are used by a Dexsql.log file if you use a Dexsql.log file to troubleshoot an error message.

    2. Run a Process Monitor trace to verify there are no Access Denied messages when the user re-creates the issue of Dynamics GP crashing.

    3. Add Dynamics.exe as an exclusion in DEP:

    A. Log into the Windows Server as an administrator

    B. Right click on My Computer and select Properties

    C. Click on Advanced System Settings

    D. In the Performance section click Settings

    E. Click on the Data Execution Prevention tab

    F. select 'Turn on DEP for all programs and services except those I select'

    G. Click the Add... button

    H. Browse to the Dynamics GP folder and select the Dynamics.exe file, click Open

    I. Click Apply to save your changes and click ok to close the window

    Thank you,

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