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Hardware station cannot pair

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Posted on by CU14050615-0 5
Hi Guys,
 
I would like to connect CPOS to HW station.
- HW installed successfully
- Ping test is successfully
- CPOS could not find the pair HW.
 
 
 
Question: do I need to config IP addresses ?
I am looking forward to seeing your reply.
Many thanks
Kylie
Categories:
Store operations and POS App
  • Shafeeque P. Profile Picture
    Shafeeque P. 6,414 Super User 2024 Season 2 on at
    Hardware station cannot pair
    For other CPOS to be able to connect with this hardware station. You need to check the following.
    1. Run the HW station ping test URL from other machine where you have the CPOS(s) - If it fails, make sure that the network port(443 as per your screenshot) is open on windows/ anti virus/network security tool where HW installed. Since we are using a certificate, the machine running CPOS should be able to address the machine running hardware station using its hostname. 
    2. You need to the import the SSL to the trusted root folder (if you are using a self signed certificated) you used for HW station installation on all machines that will access this HW station.
  • Ett Profile Picture
    Ett 481 on at
    Hardware station cannot pair
     
     
    Thanks Shafeeque P.
     
    I have tried to change the Share and put my local machine name in the Host name. It can work for my end to pair the station.
    My further question is how other CPOS can pair with this "shared"HW station?
     
    I did try it to run CPOS in different machines and pair to the station. It generated an error:
     
  • Ett Profile Picture
    Ett 481 on at
    Hardware station cannot pair
     
    Do I need to add my IP address?
  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,414 Super User 2024 Season 2 on at
    Hardware station cannot pair
    I usually use a shared HW for Cloud POS. Try setting the HW station type to Shared and enter the computername  of the PC(where Hardware station is installed) in the hostname field. 

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