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How do you track "Case Handling Time" using the Time Tracker table in Dynamics 365?

I’m looking for best practices on tracking Case Handling Time in Dynamics 365 using the Time Tracker table. In one of my environments, time tracking works automatically, and a Final_TotalTime record is created when a case is closed. However, in another environment, this does not happen, and I need to manually calculate the total handling time.

My questions for the community:

How do you track Case Handling Time? Do you rely on Time Tracker, Power Automate, custom calculations, or another method?
Does your system automatically generate a "Final" time record when closing a case? If so, was this set up manually (via Power Automate or a plugin), or does it happen by default?
Are there any built-in Dynamics 365 features or configurations that handle case time tracking without needing a custom flow?
How do you display total handling time in a case form? Do you store it as a calculated field, use a dashboard, or another approach?

I would love to hear how others are handling this in their CRM environments. Any insights or recommendations would be greatly appreciated!

Thanks in advance!

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Dynamics 365 general

Power Platform integration

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