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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Missing tool bar menu ...
Microsoft Dynamics GP (Archived)

Missing tool bar menu items for new users

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Posted on by bcool 2,469

I'm having problems setting up new users in GP 2010, in that they don't have any menu items showing up in the toolbar at the top of the screen (other than 'Additional'). They seem to have the proper security set up to the various application areas, because if I click on an item in the Navigation Pane ('Financial', for example), all the proper items show up in the Content Pane and I'm able to access them OK.

There must be something I forgot to set up somewhere that controls what's displayed in the toolbar, but I don't know what it could be.

I tried deleting all the user's records in the SY07121 & SY07125 tables to see if the system would rebuild them, but when I log back in with that UserID the same records are rebuilt - which aren't the ones needed to properly display the menu items. There has to be something that's driving this, but I don't know where it is.

Thanks!

 

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  • Harry Saryan Profile Picture
    Harry Saryan 190 on at

    from GP main Screen on the top right corner you should see square like icon next to '?' help icon, right below "x" button. Click on the square (Layout) button-> Toolbars->Main.  Etc...

  • bcool Profile Picture
    bcool 2,469 on at

    Tried that....doesn't work. I can't add the missing "standard" menu selections....

  • Derek Albaugh Profile Picture
    Derek Albaugh on at

    In the SY07121 and SY07125 tables, there are records for the USERID = ''. These are the defaults that are given to the sa and non-sa users. If these defaults are missing or incorrect, it could cause menu items to be missing in the Dynamics GP application when users login.

    When I look at my GP 2010 system, in the SY07121, the USERID of '', sa and all other users, have 12 records each.

    In the SY07125 table, the '' userid has 46 records, as do the sa and all other users.

    I would verify these tables are correct and if they are, try giving a non-sa user the POWERUSER role as a test, then have them login to verify all of the menus show as you would expect. This will help verify whether the issue is security related.

    Thank you

  • bcool Profile Picture
    bcool 2,469 on at

    Derek, I think you've found the source of our problem. The blank UserID in both our SY07121 & SY07125 tables has less records than the other users that came over from our pre-2010 version of GP - for example, the "blank" User has 23 records while all pre-2010 users have 35. All users set up after conversion have 23 records, which confirms that the new users are getting copies of the "blank" UserID records.

    So, for some reason, the "default" blank UserID seems to be missing some records.

    I tried 1) changing an existing user to POWERUSER and 2) setting up a new user as a POWERUSER, both both still have the reduced number of records.

    Any idea how to get the SY07121/SY07125 default records set up properly?

  • Verified answer
    bcool Profile Picture
    bcool 2,469 on at

    After Derek's hint, I did some more Googling and found a post from David Musgrave to another user who had a problem similar to mine. He suggested deleting all the records in the SY07121/SY07125 tables for the blank user and all "bad" users. After doing so, the system rebuilds them the next time someone logs on.

    I tried this, and it worked!

    The only oddity is that the number of "blank" UserID records that were recreated is substantially less than the number associated with my old users - in both tables. I'm not sure what would cause that difference, unless there were some products that were previously installed under the old release and are no longer present on the new release.

  • Derek Albaugh Profile Picture
    Derek Albaugh on at

    I tested this further on my GP 2010 system where originally each user had 12 records in the SY07121 table and 46 in the SY07125 table.

    After I cleared out these two tables, after making backups, and then logging into GP 2010 as the SA account, I found that the SY07121 still shows 12 records for each USERID but the SY07125 table then showed only 36 records for each account.

    Comparing the two tables, it appears that the records for 258 (Project Accounting) and 346 (Manufacturing) weren't re-added to the SY07125 table, even though these two modules are installed and I have registration keys for every module.

    I looked at another GP 2010 system and the SY07121 table has 12 records for each user and then 45 in the SY07125 table, which includes records for Project Accounting and Manufacturing.

    Thanks

  • Derek Albaugh Profile Picture
    Derek Albaugh on at

    I just wanted to follow-up on this to see if you had any further questions or needed any further assistance.

    Thank you

  • bcool Profile Picture
    bcool 2,469 on at

    Thanks for checking, but the problem has been resolved by deleting the records as described in my earlier post. Thanks for your help!

  • Gina Santos Profile Picture
    Gina Santos 285 on at

    We're having the same issue for menu items related to Project Accounting, but this resolution did not fix our issue.  We installed Project Accounting on a current installation of GP2010 SP2, and we can see the windows and cards when we add them to the Content Pane, so user security is correct, but PA menu items are not visible on the menu items, Navigation Pane, even on the Shortcuts when I try to add them to the toolbar by right-clicking on the top toolbar. Product ID 258 seems to exist correctly in SY07110, SY07121, SY07125, SY07130.  Any ideas?

  • Community Member Profile Picture
    Community Member on at

    We are also having the issue as described by Gina.  Has anyone found a resolution to this problem?

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