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Microsoft Dynamics GP (Archived)

Missing tool bar menu items for new users

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Posted on by bcool 2,469

I'm having problems setting up new users in GP 2010, in that they don't have any menu items showing up in the toolbar at the top of the screen (other than 'Additional'). They seem to have the proper security set up to the various application areas, because if I click on an item in the Navigation Pane ('Financial', for example), all the proper items show up in the Content Pane and I'm able to access them OK.

There must be something I forgot to set up somewhere that controls what's displayed in the toolbar, but I don't know what it could be.

I tried deleting all the user's records in the SY07121 & SY07125 tables to see if the system would rebuild them, but when I log back in with that UserID the same records are rebuilt - which aren't the ones needed to properly display the menu items. There has to be something that's driving this, but I don't know where it is.

Thanks!

 

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  • Amit Thakkar Profile Picture
    Amit Thakkar on at
    RE: Missing tool bar menu items for new users

    I have the same problem of 'Microsoft Dynamics GP' ,Transaction, Inquiry,Card Tool bars not found. Trying to configure through Customized option did not work. Logged out of GP2015

    Finally removed the records from SY07121 and Sy07125 tables. Logged in again and found all the Tool Bars. 'Microsoft Dynamics GP' ,Transaction, Inquiry,Card

    Thanks for the post.

    Amit

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing tool bar menu items for new users

    Hi...Can any one help me how to add additional menu in Dexterity..

    Thanks..a Lot if reply..

  • Suggested answer
    GDallyn Profile Picture
    GDallyn 116 on at
    RE: Missing tool bar menu items for new users

    I chased this one for a bit for the same issue in GP 2013 and I was able to correct one user at a time.  

    I did eventually clear the SY07121 and SY07125.  I tested on the server with test users and the tables were repopulating appearing to create the toolbars for the users.  As the users logged in on workstations and the Terminal Server the tables were populating.  Good so I thought, then the calls began.  "My toolbars are blank!"

    Jump to solution:  The workstations and the TS had the Support Debugging tool installed the server did not.

    community.dynamics.com/.../support-debugging-tool-build-17-hotfix-2-released.aspx

    After applying the fix for the SDT all is good!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Missing tool bar menu items for new users

    Hi Gina,

    You are exactly correct - I figured this out about 2 hours after posting.  It seems our customer wasn't given keys for the PA module even after they transitioned to BRL.  I am currently struggling with Microsoft to make sure they get the correct license keys.

    Thanks for your post!

  • Gina Santos Profile Picture
    Gina Santos 285 on at
    Re: Missing tool bar menu items for new users

    Did you try checking the Registration? In our case, the assumption that Project Accounting was installed and registered, but the PA module was actually unchecked. After checking that module under Registration, the windows and cards were available.  Hope that helps!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Missing tool bar menu items for new users

    We are also having the issue as described by Gina.  Has anyone found a resolution to this problem?

  • Gina Santos Profile Picture
    Gina Santos 285 on at
    Re: Missing tool bar menu items for new users

    We're having the same issue for menu items related to Project Accounting, but this resolution did not fix our issue.  We installed Project Accounting on a current installation of GP2010 SP2, and we can see the windows and cards when we add them to the Content Pane, so user security is correct, but PA menu items are not visible on the menu items, Navigation Pane, even on the Shortcuts when I try to add them to the toolbar by right-clicking on the top toolbar. Product ID 258 seems to exist correctly in SY07110, SY07121, SY07125, SY07130.  Any ideas?

  • bcool Profile Picture
    bcool 2,469 on at
    Re: Missing tool bar menu items for new users

    Thanks for checking, but the problem has been resolved by deleting the records as described in my earlier post. Thanks for your help!

  • Derek Albaugh Profile Picture
    Derek Albaugh on at
    Re: Missing tool bar menu items for new users

    I just wanted to follow-up on this to see if you had any further questions or needed any further assistance.

    Thank you

  • Derek Albaugh Profile Picture
    Derek Albaugh on at
    Re: Missing tool bar menu items for new users

    I tested this further on my GP 2010 system where originally each user had 12 records in the SY07121 table and 46 in the SY07125 table.

    After I cleared out these two tables, after making backups, and then logging into GP 2010 as the SA account, I found that the SY07121 still shows 12 records for each USERID but the SY07125 table then showed only 36 records for each account.

    Comparing the two tables, it appears that the records for 258 (Project Accounting) and 346 (Manufacturing) weren't re-added to the SY07125 table, even though these two modules are installed and I have registration keys for every module.

    I looked at another GP 2010 system and the SY07121 table has 12 records for each user and then 45 in the SY07125 table, which includes records for Project Accounting and Manufacturing.

    Thanks

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