Dynamics Community Forum Thread Details

Creating email with Web API automatically adds signature

I am using the following to create a new email in Dynamics 365:

export const createEmail = (
  subject: string,
  description: string,
  trackingToken: string | undefined,
  caseId: string,
  emailId: string,
  partyData: any[],
): JQuery.jqXHR => $.ajax({
  url: `${apiBaseUrl}/emails?$select=activityid,_ownerid_value,createdon,subject,statuscode,directioncode,sender,attachmentcount,
trackingtoken`,
  type: 'POST',
  global: true,
  headers: {
    'Prefer': 'return=representation'
  },
  dataType: 'json',
  contentType: 'application/json',
  data: JSON.stringify({
    subject,
    description,
    trackingtoken: trackingToken,
    'regardingobjectid_incident@odata.bind': `/incidents(${caseId})`,
    'parentactivityid@odata.bind': `/emails(${emailId})`,
    email_activity_parties: partyData,
  }),
});

The new email is meant to be a reply to customer's incoming email. In the description parameter I'm passing the user's signature, because I need to add a separator between our response and the original email thread. However, the resulting email in Dynamics 365 has the signature I provided in the description, and another automatically-added signature. Is there a way to prevent Dynamics 365 from adding signatures to emails?

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