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How to integrate Genesys CIC(Call center solution) with Ms Dynamics 365 online

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Posted on by Community Member

Our client uses Genesys Call Center Solution.

We have to integrate the call center solution from interactive intelligence (CIC) with MS Dynamics 365 online.

Please suggest whether this is possible through D365 online and how?

Any api/connector available for the purpose?

Please help.

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RahulMishra on at

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RE: How to integrate Genesys CIC(Call center solution) with Ms Dynamics 365 online

Hello,

You can try NovelVox's Smart CTI Connectors. They have a wide range of connectors compatible with leading phone systems, including Genesys Engage, Connect, and Cloud. Check out their offerings here

Hope it helps!!

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AndrejC 5 on at

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RE: How to integrate Genesys CIC(Call center solution) with Ms Dynamics 365 online

Hello Samim, I have same request . Did you receive some answer or solution ?

Thanks

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