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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to integrate Genes...
Microsoft Dynamics CRM (Archived)

How to integrate Genesys CIC(Call center solution) with Ms Dynamics 365 online

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Posted on by Community Member Microsoft Employee

Our client uses Genesys Call Center Solution.

We have to integrate the call center solution from interactive intelligence (CIC) with MS Dynamics 365 online.

Please suggest whether this is possible through D365 online and how?

Any api/connector available for the purpose?

Please help.

*This post is locked for comments

  • Suggested answer
    RahulMishra Profile Picture
    RahulMishra on at
    RE: How to integrate Genesys CIC(Call center solution) with Ms Dynamics 365 online

    Hello,

    You can try NovelVox's Smart CTI Connectors. They have a wide range of connectors compatible with leading phone systems, including Genesys Engage, Connect, and Cloud. Check out their offerings here

    Hope it helps!!

  • Suggested answer
    AndrejC Profile Picture
    AndrejC 5 on at
    RE: How to integrate Genesys CIC(Call center solution) with Ms Dynamics 365 online

    Hello Samim, I have same request . Did you receive some answer or solution ?

    Thanks

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