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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Regarding Multiple cha...
Customer experience | Sales, Customer Insights,...
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Regarding Multiple channels

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Posted on by Community Member

Hi everyone,

I am new to the Marketing.

I would like your support regarding : Is it possible to add Multiple channels like Phone 1, phone 2 , 3 etc and also same with Emails multiple ones. 

I need to capture Consents with Multiple channels as stated above.

Is it possible and how can I do it.

Any help is much appreciated, Thank you.

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Sorry but I can't understand you well.

    Would you please explain what you mean by channels?

    If you'd like to send marketing emails or make phone calls, you could refer to the following documentation about customer journey.

    Create a simple customer journey (Dynamics 365 Marketing) | Microsoft Docs

    It allows to send multi marketing emails or create phone call activities to the audience you set.

    If you mean Custom Channel, please refer to Overview of custom channel (Dynamics 365 Marketing Developer Guide) | Microsoft Docs.

  • Community Member Profile Picture
    Community Member on at

    Hi Nya,

    Thanks for the reply.

    Channels mean : Phone, Email, mail etc

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Then you can create a customer journey to send emails and make phone calls by referring to the documentation I provided.

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    Image

    If there is any further doubt, please do not hesitate to let me know.

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