Notifications
Announcements
No record found.
Dear Sirs,
I am Djordje, researcher from Tipteh. We have started to use Dynamics 365 Layout on Hololens 2 in the trial period. I am trying and failing to log in on the PC app Dynamics 365 Import Tool to get our layout and our models in MR space. Please help.
Thank you in advance.
Best regards
Djordje Saponjic
Hi Djordje,
Unable to login is a very general description, it can be caused by different issues. Can you please provide more details and screenshots, so others may have an idea and can help
-- what steps happened during the login
-- in which step the issue start and what is the error message
-- did you try with different user accounts/different PCs, the same issue for all?
besides, you can check below links first, see if mentioned requirements are met and if wifi is connected:
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/import-tool/requirements
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/import-tool/import-tool#do-i-need-to-be-connected-to-wi-fi-to-use-dynamics-365-import-tool-preview
Dear Yvonne,
Thank you for your answer. I have sent you email with more details about my described problem.
Best regards,
Djordje
Since my email from Friday, I have tried on different PC to login in Dynamics 365 Import Tool and I still can’t login to start working. Please help.
I have been informed that Layout is discontinued and will be part of the Guides. Do we need to pay a licence for Guides to start working now with Import Tool.
Please help because this is important for us to try to import our models and layout space to show investor that this is technology that he needs.
Thank you in advance for your time and help.
I have the same issue.
Hi Edg1931,
I received an answer that Dynamics 365 Import Tool is discontinued from June 1st, and for the future work use D365 Guides. New features from Layout app will be included in near future.
I have made my layout using Guides.
Hi Djordje, thank you for posting this! I'm a PM on the Dynamics team and I'm happy you were able to make a layout in Guides. You are correct that Layout and Import Tool are being discontinued as separate applications while we move core functionality into Guides. Our team is very interested in getting your feedback (and from anyone else reading this posting) so we can better prioritize features. Send an email to LayoutAppEoS@microsoft.com to get started - and thanks again for sharing information with the community!
Hi Edg1931, I am a program manager on the Dynamics team and I'm sorry you've had trouble getting Import Tool activated. As Djordje noted, we are discontinuing Layout and Import Tool as separate applications and instead moving core functionality to Guides. As a result, it is no longer possible to activate free trials of Layout or Import Tool.
However, the good news is that you can start a free trials of Guides and start working on layouts now as we continue to implement features. To get started on Guides, go here:
docs.microsoft.com/.../setup
In the meantime our team is very interested in understanding your scenarios so we can prioritize features. I'm personally very excited about the Guides move because it opens new scenarios and possibilities for traditional Layout users. If you would like to share your feedback or wishlist, please email our team at LayoutAppEoS@microsoft.com to get started.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 60 Super User 2025 Season 2
Siv Sagar 52 Super User 2025 Season 2
Daniyal Khaleel 36 Most Valuable Professional
