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Taxes from Shopify order lost when converting to Sales Order

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Posted on by BS-21061738-0

A client of mine is having an issue with taxes within the Shopify <> BC integration. Here's what they say:

Order coming in from Shopify to D365BC though integration includes Tax charged and collected through the Shopify platform. But when order is converted from a Shopify Order to a Sales Order – no tax on the order at all. This currently being added manually. Need to make sure the tax charges coming from Shopify to BC is transferred in Sales order.

Has anyone run into this issue? I need to dig more into it, but I thought I would post here to see. Of note, they are using Avalara for taxes on Shopify. Tax Are Priority field in Shopify card is set to Ship-to -> Sell-to -> Bill-to.

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Valentin Castravet 29,837 Super User 2025 Season 2 on at

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Taxes from Shopify order lost when converting to Sales Order

Hope this can help - Set up taxes for Shopify connection - Business Central | Microsoft Learn

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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BS-21061738-0 12 on at

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Taxes from Shopify order lost when converting to Sales Order

Yep, been through the setup, but they don't move in BC when you convert the Shopify order to a sales order.

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CU16040542-0 4 on at

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Taxes from Shopify order lost when converting to Sales Order

Hi,

I cam across the same issue and found a solution after debugging the system as follows,

This issue is resolved using standard Business Central functionality with the correct configuration. To ensure taxes from Shopify (including Avalara-calculated tax) appear on the Sales Orders in BC, follow these steps:

(1) Make sure the “Shpfy Tax Area” table (30109) is properly configured with the correct Tax Area Codes that match Shopify’s tax regions,

(2) Verify that the Customer Template used for Shopify order imports includes the right Tax Area Code and Tax Liable = TRUE, and

(3) Confirm that the Tax Area Priority on the Shopify Webshop Card is set to Ship-to > Sell-to > Bill-to.

With this configuration in place, tax amounts from Shopify orders will sync and apply automatically to the corresponding Sales Orders in Business Central.

Shpfy Tax Area.png

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Jainam M. Kothari 12,138 Super User 2025 Season 2 on at

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Taxes from Shopify order lost when converting to Sales Order

May this can help : https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/setup-taxes

https://www.reddit.com/r/BusinessCentral365/comments/1dkc2ty/shopify_integration_issue_with_taxes/?rdt=60764

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