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Taxes from Shopify order lost when converting to Sales Order

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Posted on by BS-21061738-0

A client of mine is having an issue with taxes within the Shopify <> BC integration. Here's what they say:

Order coming in from Shopify to D365BC though integration includes Tax charged and collected through the Shopify platform. But when order is converted from a Shopify Order to a Sales Order – no tax on the order at all. This currently being added manually. Need to make sure the tax charges coming from Shopify to BC is transferred in Sales order.

Has anyone run into this issue? I need to dig more into it, but I thought I would post here to see. Of note, they are using Avalara for taxes on Shopify. Tax Are Priority field in Shopify card is set to Ship-to -> Sell-to -> Bill-to.

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Valentin Castravet 32,214 Super User 2026 Season 1 on at

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Hope this can help - Set up taxes for Shopify connection - Business Central | Microsoft Learn

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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BS-21061738-0 26 on at

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Yep, been through the setup, but they don't move in BC when you convert the Shopify order to a sales order.

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CU16040542-0 10 on at

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Hi,

I cam across the same issue and found a solution after debugging the system as follows,

This issue is resolved using standard Business Central functionality with the correct configuration. To ensure taxes from Shopify (including Avalara-calculated tax) appear on the Sales Orders in BC, follow these steps:

(1) Make sure the “Shpfy Tax Area” table (30109) is properly configured with the correct Tax Area Codes that match Shopify’s tax regions,

(2) Verify that the Customer Template used for Shopify order imports includes the right Tax Area Code and Tax Liable = TRUE, and

(3) Confirm that the Tax Area Priority on the Shopify Webshop Card is set to Ship-to > Sell-to > Bill-to.

With this configuration in place, tax amounts from Shopify orders will sync and apply automatically to the corresponding Sales Orders in Business Central.

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Jainam M. Kothari 15,805 Super User 2026 Season 1 on at

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May this can help : https://learn.microsoft.com/en-us/dynamics365/business-central/shopify/setup-taxes

https://www.reddit.com/r/BusinessCentral365/comments/1dkc2ty/shopify_integration_issue_with_taxes/?rdt=60764

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NAV2BC02 226 on at

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Did anyone get this to work yet?

I add the exact same tax region name as the tax area code in BC and tax did not come over.

Thoughts?

Nirav S.

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OussamaSabbouh 13,008 Super User 2026 Season 1 on at

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Hello,

Shopify does send tax, but BC recalculates tax when converting a Shopify Order → Sales Order.

If BC can’t determine a valid Tax Area Code (via Tax Area Priority + Customer Setup by Country/Region), BC ends up with 0 tax, even if Avalara calculated tax in Shopify.

So the fix is either:

Correct BC tax setup (Tax Areas, customer templates, Tax Area Priority), so BC can recalc tax properly, or

Build a small customization to copy Avalara’s tax amounts directly into the Sales Order instead of recalculating.

Regards,

Oussama Sabbouh

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