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Taxes from Shopify order lost when converting to Sales Order

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Posted on by BS-21061738-0

A client of mine is having an issue with taxes within the Shopify <> BC integration. Here's what they say:

Order coming in from Shopify to D365BC though integration includes Tax charged and collected through the Shopify platform. But when order is converted from a Shopify Order to a Sales Order – no tax on the order at all. This currently being added manually. Need to make sure the tax charges coming from Shopify to BC is transferred in Sales order.

Has anyone run into this issue? I need to dig more into it, but I thought I would post here to see. Of note, they are using Avalara for taxes on Shopify. Tax Are Priority field in Shopify card is set to Ship-to -> Sell-to -> Bill-to.

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BS-21061738-0 6 on at

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Taxes from Shopify order lost when converting to Sales Order

Yep, been through the setup, but they don't move in BC when you convert the Shopify order to a sales order.
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Valentin Castravet 24,824 Super User 2024 Season 2 on at

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Taxes from Shopify order lost when converting to Sales Order

Hope this can help - Set up taxes for Shopify connection - Business Central | Microsoft Learn

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/