Error loading control - Customer Service admin center

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Posted on by JustRhonda

Customer Service admin center error loading control when attempting to navigate to Knowledge (Agent Experience) > General Settings. Is this a known issue (May 2023)?

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PerezAguiar Microsoft Employee on at

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Hey Rhonda.

I'm also able to reproduce this behavior and I'm glad to confirm a solution is already on its way. Not sure yet on how much time left so we're reached by the fix, as deployment will take place according to the different release stations.

Regards,

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JustRhonda 99 on at

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Is there a link you can share where the issue is logged?

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PerezAguiar Microsoft Employee on at

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Hey!

Unfortunately no. However you can open a support request to get more details. If your environment is is North America region, the fix should be deployed this weekend (19-21 of May). If the environment is in any other region, support team will confirm with you if they can manually deploy the fix.

Regards,

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JustRhonda 99 on at

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Confirmed this morning 5/22 the issue has been resolved. It would be nice if there was transparency to all the issues and updates that get pushed.

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