Unable to edit the description field in email for OnPremise CRM v8.1

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Posted on by Sahithi

Hi,
I'm having a problem with the email description becoming uneditable. It is happening only in Chrome. I'm using an On-Premise CRM of 8.1 version. It is working fine in IE. I cannot figure out the problem why it is happening when I open the email in Chrome.

However while checking in Developer Tools, I added 'contenteditable="true"' in the body tag, and it then allowed in Chrome. It seems like the body is locked and not allowing the users to enter any values in it.

Did any of you faced the same issue or have a fix or the problem I'm facing?

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ashlega 34,477 on at

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Hi,

not sure why it would work differently, but, just to confirm.. is it happening when you are creating an email?

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Sahithi on at

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Hi,

Yes, it is happening when I creating a new mail and also on replying to a received mail.

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Community Member on at

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I am facing the same issue in two different on-prem environments running version 8.1.0.359. It does not seem to occur on every email, more around once every fifth email. In some cases saving the record and refreshing the page helps and in some it doesn't do anything.

Have anyone found a permanent solution to the problem?

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Markus_Moser 65 on at

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We saw the same behavior on our on-premise CRM 8.1 with the latest version of Google Chrome (v61) which was released few days ago.

Fortunately our users are asked to use Internet Explorer 11 and there the description field can be edited.

We are currently migrating to Dynamics 365 (8.2.1) and we are able to edit the description field even with the new version of Chrome.

So it seems to be a problem of the combination Dynamics v8.1 and Chrome v61.

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Sahithi on at

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Hi Mark,

Our users are complaining it is not even working in IE for them. However when we checked with their credentials, we did not face any such issue.

The same issue is happening with Chrome v60 too.

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Aric Levin - MVP 30,190 Moderator on at

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This is a known issue with Google Chrome and the email Description field is disabled.

See the following link:

support.microsoft.com/.../microsoft-dynamics-365-online-and-on-premises-update-2-1

Email body is disabled while using Chrome in Citrix, and Chrome Incognito mode in Windows. Although it says Citrix and Incognito only, I experienced this issue with Chrome in different versions and modes.

I would check if there is an update for this for CRM 8.1

Hope this helps.

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H J Shakib 85 on at

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Apparently the problem fixed in 8.2.1. For those who stuck using 8.2:

Add this code to a javascript web resource and use it on Email form and call "unlockBodyLoad" method.

function unlockBodyLoad() { setTimeout(unlockBody, 3000); } function unlockBody() { //defaultvalue="" style='overflow-wrap: break-word;' contenteditable='true' var editorFrame = parent.frames['descriptionEditIFrame']; var attEditable = editorFrame.contentDocument.body.getAttribute('contenteditable'); if (attEditable) { } else { var editAtt = editorFrame.contentDocument.createAttribute('contenteditable'); editAtt.value = 'true'; var styleAtt = editorFrame.contentDocument.createAttribute('style'); styleAtt.value = 'overflow-wrap: break-word;'; editorFrame.contentDocument.body.setAttributeNode(editAtt); editorFrame.contentDocument.body.setAttributeNode(styleAtt); } }

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PranavShroti 4,510 on at

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Check in form editor, if your form is READ Only.

Is it happening only when creating new email or editing as well?

Regards,

Pranav

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Community Member on at

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I have tried using the javascript code , it works well and lets you edit the email body on chrome but nothing appears in email body once the email gets delivered to receipient.

Appreciate any help ??

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Community Member on at

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Were you able to figure out what the email isn't adjusting with the edits when sent? I am running into the same issue and can't figure it out. The java script worked.

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