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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM opening URLs in an...
Microsoft Dynamics CRM (Archived)

CRM opening URLs in an iFrame (?) instead of a new tab in browser

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Posted on by Community Member

(Using CRM 2016 On Premise... patched to current version.)

We are having a problem and hopefully someone has a solution. Everything I have seen online either didnt work, or was not applicable to the problem.

So... here it is:

  • Our leads contain a link to the lead's company website. It's a simple URL... and you would click it and the app would open a new browser tab.
  • It was working fine on Monday. Yesterday, the link now opens an iFrame (or something) where the website opens in a browser, but there is no tab.

This is happening in Chrome and Edge.... and its not because the browser settings changed. They are both set to open links in new tabs.

Anyone know how to fix this?

Here is a picture of the issue.

5280.Capture3.PNG

*This post is locked for comments

I have the same question (0)
  • Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,190 Moderator on at

    Hi Jason, AFAIK, for hyperlink fields (such as Url fields), the normal behavior is to open in a new window, and not in tab.

  • Community Member Profile Picture
    Community Member on at

    It was opening in a new tab until yesterday, in both Chrome and IE. (It's been working like that for months.) The only thing I can do now is manually convert the window to a Chrome tab, but that doesnt work in Edge. which some of our people prefer.

    I am stunned that Microsoft would open a fixed, static window like this. And more stunned people would not be yelling about it. This is basic browser behavior...

  • Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,190 Moderator on at

    Hi Jason,

    Sorry. Has always opened as popup for me, so I am not sure the reasoning.

    I will try and see if I can find something about this.

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