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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer trigger not g...
Customer experience | Sales, Customer Insights,...
Answered

Customer trigger not getting triggered in Journey

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Posted on by Sasi Bridzet 94
Hi Team,

About me, very new to D365 Customer Insights. Currently playing around with Trail version.
Issue here is , I am creating a trigger based journey to send email(Welcome letter) whenever a new contact is created.
Created email, Created new trigger pic shown below, But journey is not been triggered when I create a new contact. 
Might be wrong ? What else I might be missing in it.

Thanks in advance!


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  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    In the trigger, you need select ‘contact(via self)’ option.
    Email will be sent to the contact who new created.
    Like this:
    If you want to your trigger can work, you need ensure that 'Account name' lookup should be populated with contact.
    --The email will be sent to this contact--Leah when the 'Contact 001' record crated.
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Sasi Bridzet Profile Picture
    Sasi Bridzet 94 on at
    Thank you @Leah Ju

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