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Customer trigger not getting triggered in Journey

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Posted on by Sasi Bridzet

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Hi Team,

About me, very new to D365 Customer Insights. Currently playing around with Trail version.
Issue here is , I am creating a trigger based journey to send email(Welcome letter) whenever a new contact is created.
Created email, Created new trigger pic shown below, But journey is not been triggered when I create a new contact.
Might be wrong ? What else I might be missing in it.

Thanks in advance!

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Sasi Bridzet 49 on at

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Customer trigger not getting triggered in Journey

Thank you @Leah Ju
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Leah Ju Microsoft Employee on at

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Customer trigger not getting triggered in Journey

Hi Partner,

In the trigger, you need select ‘contact(via self)’ option.

Email will be sent to the contact who new created.

Like this:

If you want to your trigger can work, you need ensure that 'Account name' lookup should be populated with contact.

--The email will be sent to this contact--Leah when the 'Contact 001' record crated.

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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