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Link to Web is not working in Workflow email

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Posted on by Dynamics365Admin 216
Hi,
 
I have designed a workflow which sends an email to the approver with a link to approve the workflow. I have used LinkToWeb in the workflow design to send the approval link. The issue is that the link is not opening/working.
Please help on how to fix this.
Thanks
Categories:
Development / Customization / SDK
  • Dynamics365Admin Profile Picture
    Dynamics365Admin 216 on at
    Link to Web is not working in Workflow email
    Hi Anton,
     
    We are using %workflow.linktoweb% in the workflow design to send the approval link in the email.
    This is the link that we are getting in the email:
     
    https://<D365URL>/?cmp=iinc&prt=initial&mi=display:ProjJournalTable&q=BgAAAIWCr9pUcph2WYSRzyqbHnfajaYFtU3aXsHJqgmic9DnQmswydWItghEhtEKHZe6yA%2b4qBExzjasNpo6sOdBs1cmNRkTJvazCBC%2bdvOOGG10CNEuPnXjYr5rAQID%2blU9QmNy8QCyw5yPV9aZuuu8%2bbEp2Gm5tSueor6RasSCEUXJXQJlcZ8amtHulUsV5eJLSEBc6cUCp9R9cSHelR4xmkBy04NHYG53UyEI0PDfC0ZpYhCvUGMahu2tT2ox412LiyxFd3CFdaeOW10qb%2bMnxYo7OgqSJjgATEPE3RPYs7qaLX3aD64wW23mcf099X%2fTlVx2pq%2bVuIg%2b2lfVnO%2fq4lk67851mb9pYQl0rMurFZbvHBmxZwE3l%2bgGxodbr2qKG2IoTPnJpQzRIBbs%2bRw8dO1c%2fCmp9jN9Ck1Z1g%2bdbSeX2k97sC6S5V0Ah9bB9IPjCiwDegikYqq9wkQD2NT%2fJiVDv%2fdPcJ1NxHLjNr4D7BjRo%2bNUgA2e9ErPOuAtVmzNxlDwemE7N4NblRGBNG31avCyfi90Orl70iYvhCqCOmw1oIcQ%2bZcEWem7%2boub4CRVmHyeIiRILqdioH%2bPdJDmE4SnQ937LSu%2fMtbOXTFMltzPIPqkStTaN%2fzG7Bnhya1dAm3vFRcXcg9wgeSWMAu95gSQwl6JLCsiaOZV7eOkiz9vjFwNDnhZP8Yt6fVhKeyAbnKFfIxZxgPjs3idhdCa2DMDBDhz%2fDlNISNi65lPh9yO4VIqhTtUTKLG50EE5hT4TWtQPGAUc5pWroru0rgAEbK47RXNSRgSYCsSfEqSD7gqkMKW99DBhvl7WgTLz8JOAb2l1e4HheVFGIij5WBigvLxSLvvr93W8G0mZzxk9%2bv7NLUyLFTn3eh2p4oxIr4%2fox0GFOGZiDVc
     
     
    Please provide your suggestions.
    Thanks
  • Dynamics365Admin Profile Picture
    Dynamics365Admin 216 on at
    Link to Web is not working in Workflow email
    Hi Andre,
     
    The Project Hour Journal form should be opened (FormName: ProjJournalTable). The approver then can approve/reject/cancel the workflow using the buttons. Please see the attached screenshot for reference.
     
       
     
    Path for Project Hour Journal form: Project management and accounting (module) -> Projects -> All projects
    Select the required project for which hour journal needs to be created/approved.
    Go to Project tab -> Journals (Group) -> Hour 
    This will open the project hour journal form which should open when the link is clicked.
     
    Thanks.
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,480 Super User 2024 Season 2 on at
    Link to Web is not working in Workflow email
    Hi Dynamics365 Admin,

    Can you share a screenshot of the form as it should be opened as per your expectation? What exact menu path and steps are used to get to the details?
  • Anton Venter Profile Picture
    Anton Venter 18,497 Super User 2024 Season 2 on at
    Link to Web is not working in Workflow email
    How are the links created? Are you creating deeplinks? Can you show some screenshots of the links? Perhaps they are truncated in the mail? Please share as much information as possible.
  • Dynamics365Admin Profile Picture
    Dynamics365Admin 216 on at
    Link to Web is not working in Workflow email
     
    Hi Andre,

    The link is opening the D365 FO home page and generates the following error in the action center :
     
    The specified record query failed to apply and the form can't be opened.
     
    It is not opening the Project Hour Journal Form for approving the Project Hour Journal. Please refer to the attached image for the error.
     
     
    Kindly provide your suggestions.
    Thanks
     
     
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,480 Super User 2024 Season 2 on at
    Link to Web is not working in Workflow email
    Hi Dynamics365 Admin,

    Thanks. As you are not using Dynamics AX but Dynamics 365 I moved the question to the correct forum. Can you also tell the pattern of the URL that is included in the email? What is the exact behavior? Do you get an error or is it bringing you to an incorrect page?
  • Dynamics365Admin Profile Picture
    Dynamics365Admin 216 on at
    Link to Web is not working in Workflow email
    .Hi Andre,
     
    I am using the Installed product version : 10.0.40 (10.0.1935.29) and Installed platform version : Update64 (7.0.7279.51)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,480 Super User 2024 Season 2 on at
    Link to Web is not working in Workflow email
    Hi,

    What exact version of Dynamics AX are you using? Can you check in the email what URL is behind the link in the email?

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