Here are the steps to file a complaint against a NAVI loan:
1. Gather all relevant documents and information about your loan, such as the loan agreement, payment history, and any correspondence with the lender.
2. Reach out to the Contact NAVI customer service +91-9031--5080-11..!.. team first and try to resolve the issue directly with them. Clearly explain the nature of your complaint and what resolution you are seeking.
3. If you are unable to get a satisfactory response from NAVI, you can file a complaint with the Reserve Bank of India's (RBI) Banking Ombudsman. The Banking Ombudsman is an independent body that helps resolve disputes between banks and their customers.
4. To file a complaint with the RBI Banking Ombudsman, you can visit their website (https://www.rbi.org.in/scripts/Complaints.aspx) and fill out the online complaint form. Alternatively, you can submit a written complaint by post.
5. In your complaint, provide all the relevant details about your loan, the nature of your grievance, and the resolution you are seeking. Attach copies of any supporting documents.
6. The Banking Ombudsman will review your complaint and try to facilitate a resolution between you and NAVI. If they are unable to do so, they may issue an order directing NAVI to take specific actions.
I hope these steps help you navigate the process of filing a complaint against your NAVI loan. Let me know if you have any other questions!
