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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Session registrations ...
Customer experience | Sales, Customer Insights,...
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Session registrations Date and Time format

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Posted on by Jackie-20021515-0 125
Hello everyone,
 
Is there a workaround to change the date and time format on sessions? According to Microsoft it is not possible. By default date and time are displayed in US format. 
I am based in the Netherlands and we are using DD-MM-YYYY and the 24 hour time notation. Is there a way to make this happen?
 
 
Kind regards,
Jackie
 
Categories:
Dynamics 365 Customer Insights - Journeys
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  • Verified answer
    Nour Abuzaid Profile Picture
    Nour Abuzaid 197 on at

    Thanks for your patience, Jackie! Here's a clear summary based on the latest documentation:

    ❌ Current Limitation

    As of now, Dynamics 365 Customer Insights - Journeys does not support customizing the date and time format for session registrations. The format is hardcoded to US standards (MM-DD-YYYY and 12-hour time) and cannot be changed through settings or configuration 

    ✅ What You Can Do

    While you can't change the format directly, here are a few workarounds or considerations:
    Custom Forms:
    If you're using a custom registration form, you can remove and re-add the session element to benefit from recent styling updates. However, this still won't change the format itself .

    Localization Settings:
    The broader Dynamics 365 environment respects user locale settings for many UI elements. You can check:
    Settings → Personalization → Formats
    But this does not affect session registration forms in Customer Insights - Journeys.

    Custom Portal or Embedded Forms:
    If you're embedding the registration form into a custom website or portal, you might be able to reformat the date/time display using JavaScript or a front-end framework. This requires developer support.

    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-journeys-event-session

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