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Customer experience | Sales, Customer Insights,...
Suggested Answer

How to add Custom SMS Channel in Dynamics

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Posted on by 6
Hello

I am learner of dynamics365.

I want to add New Custom SMS Channel in dynamics 365.

https://learn.microsoft.com/en-us/dynamics365/sales/add-custom-sms-provider-intro

I refer this link but in this all things are trickey.

Is there any easy and Step by Step Guidance Available then is will be very thankful.

ThankYou
I have the same question (0)
  • Suggested answer
    Will Genge Profile Picture
    Moderator on at
    Hello,
     
    To set up text messaging in Dynamics 365 Customer Insights, you can refer to this documentation: Set up outbound text messaging - Dynamics 365 Customer Insights | Microsoft Learn
     
    It provides step-by-step instructions for various providers. 
     
    Thanks,
    Will Genge, PM, Microsoft. 
  • Suggested answer
    Community member Profile Picture
    6 on at
    Thanks Will Genge

    We need to connect with https://2factor.in/ .

    2factor.in is SMS provider. We need to use as a SMS provider.

    So how to use this in dynamics ??

    Thanks

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