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Service | Customer Service, Contact Center, Fie...
Unanswered

Scheduling Assistant Does Not Find Resource

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Posted on by 30

*** This is now resolved ****

Hi All, 

I am hoping someone can help me. 

I am using the book/find/scheduling assistant button to help my dispatchers find the best resource to give the work order too. 

However as soon as I put the duration at 5hr or a higher number for the resource requirement it no longer finds the resource even though my resources work from 8am to 6pm on that day.

Anyone face a similar issue and know what to do? 

Thank you in advance.  


I have the same question (0)
  • nisar542 Profile Picture
    30 on at

    Hi All - please ignore this. I have figured out what was causing the issue.

    My resource requirement work location was blank... as soon I changed that to on-site it worked.

  • gisiquei Profile Picture
    Microsoft Employee on at

    Thanks for sharing nisar542

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