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Missing Search and Setting icons

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Posted on by JustAK6

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About 5:00 US Eastern time today, the icons for both search and settings disappeared from our cloud BC environment. We can no longer change companies etc.

Tried a different PC, different browser, InPrivate, clearing data and cookies.

Anyone else experiencing or have a recommendation?

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YUN ZHU 90,130 Super User 2025 Season 2 on at

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RE: Missing Search and Setting icons

Hi, the top menu is working today. If your still have problem, please clear your browser cache.

Hope this helps.

Thanks.

ZHU

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Dallefeld 193 User Group Leader on at

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RE: Missing Search and Setting icons

The option bar missing or messed up is a known issue caused by Office shell that does not load properly. Mitigation step is to clear history for last 7 days and then it will work.

It is affecting some users and not others.

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Seeker123 5 on at

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RE: Missing Search and Setting icons

This impacted certain users and not others. I am guessing it impacted users logged in at a certain time. Seems to be fixed now. Had to clear the browser cookies for the users who were impacted.

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Jonathan Camilo Cub... 10 on at

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RE: Missing Search and Setting icons

I dont know but for me work wll but some cooworked have the same Issue in Latin America.

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YUN ZHU 90,130 Super User 2025 Season 2 on at

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RE: Missing Search and Setting icons

Hi, This was mentioned in both Twitter and Yammer. I believe Microsoft should fix it soon.
Info in Twitter: https://twitter.com/Matalino16/status/1564377919971282946?s=20&t=21r83Oo3xQtVcij8DYdfZg
Info in Yammer: Yammer : Dynamics 365 Business Central Development : View Conversation

Before the fix, you can let customers use shortcut keys.

More details: https://yzhums.com/27548/

Hope this helps.

Thanks.

ZHU

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Heather Roggeveen 9,146 on at

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RE: Missing Search and Setting icons

It appears to be working now - however, in my already logged in Chrome environment, I did have to clear my cookies to force me to log in again.

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kjjson on at

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RE: Missing Search and Setting icons

Same issue here, but you can use the ALT + T and that will bring up the My Settings page and you can switch companies. Use ALT + Q for the "Tell Me" search window to navigate to windows.

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hlee-sydney 5 on at

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RE: Missing Search and Setting icons

Use Alt+q to bring up the search bar in the meantime.

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Esteban Navarro 241 on at

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RE: Missing Search and Setting icons

Same problem for all enviroments in Latin America. Anyone knows if there is an official answer from Microsoft?

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Mike McCluskie 21 on at

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RE: Missing Search and Setting icons

Same. BC tenant in Canada. Tried chrome, edge, firefox. no solution so far

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