Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Mailbox requires an approval by an Office 365 administrator - Where do I need to go

(0) ShareShare
ReportReport
Posted on by 1,019

Hi,

If I have to approve a Users mailbox in the Admin center using the global tenant account, where should I navigate and approve it. Any screenshots where I can approve the mailbox for the user is highly appreciated.

I see the steps in one blog as below  but I am not sure where I can find the mailbox for that user  to approve it 


1. Sign into Dynamics 365 (online) as a user with the Global Administrator role in Office 365.
2. Select the mailbox record and then click Approve Email. 
3. Click Test & Enable Mailbox.  

Thanks!

*This post is locked for comments

  • Suggested answer
    Nishant Rana Profile Picture
    Nishant Rana 11,320 Microsoft Employee on at
    RE: Mailbox requires an approval by an Office 365 administrator - Where do I need to go

    Admin can remove the approval requirement for mail boxes - docs.microsoft.com/.../connect-exchange-online  

  • Verified answer
    Kokulan Profile Picture
    Kokulan 18,052 on at
    RE: Mailbox requires an approval by an Office 365 administrator - Where do I need to go

    The user account should be an office 365 global administrator to approve.  

  • yify Profile Picture
    yify 1,019 on at
    RE: Mailbox requires an approval by an Office 365 administrator - Where do I need to go

    Hi Kokulan,

    Should the above steps be done by the Global Tenant account or anyone with System Admin role will be able to do?

    I tried testing the mailbox for one user using the System admin account and the Incoming and outgoing were shown as failed - then I was told to use the global tenant account

    Thanks

  • Verified answer
    Kokulan Profile Picture
    Kokulan 18,052 on at
    RE: Mailbox requires an approval by an Office 365 administrator - Where do I need to go

    Hi

    You can get to the mail box in a few different ways, the following is one of them, Go to Settings -> Email Configuration

    ScreenClip-_5B00_583_5D00_.png

    Click on Mailboxes

    ScreenClip-_5B00_580_5D00_.png

    Select the mailbox, Click Approve and then click on Test and Enable

    ScreenClip-_5B00_582_5D00_.png

    Once the test and enable completed, you will be able to see if it was successful or not in the test status columns as shown below

    ScreenClip-_5B00_583_5D00_.png

    In the approach i mentioned above, you can bulk approve and enable multiple mailboxes.

    You can also open the mailbox and do the same as shown below

    ScreenClip-_5B00_584_5D00_.png

    Once you approved and clicked on Test and Enable, you can check the status under Alert tab. it might take a few minutes to get the results in the alert area as its an async task that tests the connection.

    ScreenClip-_5B00_585_5D00_.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,468 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,287 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans