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Use marketing email to send download

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Hey,

I was wondering if anybody is using the inbound customer journey function to send download links to their customers?

(https://docs.microsoft.com/nl-nl/dynamics365/marketing/create-inbound-customer-journey)

In this document they have it as an example, so I guess it should work.

However, my emails on average take 7-15 minutes to send. I never had it under 7 minutes.

My situation: people fill in a download form on a webpage and should immediately (within 1 minute) receive their download link. Is anyone able to actually do this (since Microsoft uses it in their documentation)? Or is their something wrong with my installation? Just wondering if this is a bad implementation/marketing limitation or if I should contact Microsoft to see if we can speed up our email sending.

thanks! :)

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cloflyMao 25,210 on at

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Hi Niels,

Could you share size of your segment in customer journey? A possible reason which cause delivery delay would be that there were large amount of recipients.

You could build a small size segment to test whether delivered time could be within 1 or 2 minutes.(or just use new Send now feature in marketing email)

In my trial envrionment, my test segment is always around 5 members and they can receive email in about 1 minute.

Also, check whether Time zone field is set to your timezone.

In addition, as alternative for send email with download link, you could instead set your file link as marketing form redirect URL, after people have submitted form successfully,

then a browser download dialog will immediately open.(Or redirect them to a custom page in Portal, and attach the link on the page)

Regards,

Clofly

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Thank you for your reply!

Now I know that this could indeed be faster. I escalated it to Microsoft support now. I don't have a segment size, because i'm not using segments, but I start the customer journey with the form instead (inbound customer journey). This should be the fastest way to do it according to my information.

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