web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Unanswered

Non-Inventory Item Error in Service Module

(1) ShareShare
ReportReport
Posted on by 215
We use a number of different non-inventory items for things like charging customers freight or shop supplies fees, or recording inbound freight on inventory purchases, and we’ve never had issues using them on Sales Orders, Purchase Orders, etc.

But in the Service Module on Service Orders which we recently started using (requires the Premium Business Central license), when we put a non-inventory Item on the Service Item Worksheet of a Service Order, the 'Qty. to Ship' doesn’t automatically populate the same it does for non-inventory items in Sales Orders and Purchase Orders (it acts more like a regular inventory item).  We are also getting an error that a BIN code is required for the non-inventory item – this makes no sense because it’s a non-inventory item - BIN codes should note be required.  And the BIN code can’t be populated because it’s a non-inventory item.  I've gone through all of the relevant setups and I don't see what might be causing the issue - beginning to wonder if it's a bug/glitch that Microsoft needs to fix.  Has anyone else experienced this issue, or can anyone else replicate it?  Thank you!
 
 
I have the same question (0)
  • Judy Profile Picture
    Microsoft Employee on at
    Hi,
     
    Have you checked the Microsoft Document for the core processes to see if it can helps:
     
     
    Best Regards,
    Judy

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 1,711 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 998 Super User 2026 Season 1

#3
Khushbu Rajvi. Profile Picture

Khushbu Rajvi. 635 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans