Hussein,
Try this and let me know:
For accessing additional resources such as software downloads, SPA documents, Dynamics 365 document, download here:
[View:https://mbs2.microsoft.com/fileexchange/?fileID=8769e3ff-aa15-4408-99ce-b7a4b233704c]
See if that does anything. If not, it indicates you’ll need to open a support ticket.