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The error you’re encountering after upgrading to version 25.1.25873.28089 in Dynamics 365 Business Central, specifically with personalization for General Ledger Entries, indicates a systemic issue likely tied to the upgrade or a misconfiguration in the environment.
1. Check for Known Issues in the Current Version
Verify whether this issue is a known bug in the version you upgraded to. Microsoft often releases updates that may inadvertently introduce bugs.
- Go to the Microsoft Dynamics 365 Release Notes or Known Issues Page for version 25.1.x.
- If the issue is listed, check if a hotfix is available, or raise a ticket with Microsoft Support to address it.
2. Reset Personalization for the Page
Although you’ve already deleted user personalization, resetting personalization at the page level may resolve the issue. This ensures no residual customization is interfering with the behavior.
Steps:
- Open the General Ledger Entries page.
- Use the shortcut
Ctrl+Shift+P to open the Personalization Options.
- Click Clear Personalization for the General Ledger Entries page.
- Test the personalization again by trying to bookmark the page or apply new settings.
3. Verify Bookmarking Functionality
Ensure the bookmarking functionality itself is not corrupted.
Steps:
- Open any other page (e.g., Customer Ledger Entries or Vendor Ledger Entries).
- Attempt to add that page to bookmarks.
- If this works fine, the issue is isolated to the General Ledger Entries page.
- If not, bookmarking functionality may be globally affected.
4. Validate Permissions
It’s possible that a permissions issue is causing the personalization error specifically for the General Ledger Entries page.
Steps:
- Go to Users > User Groups > Permission Sets.
- Ensure all relevant users have permissions to:
TableData General Ledger Entry (Table 17)Page General Ledger Entries (Page 20) or any customized General Ledger Entry page.- Add/modify permissions to include indirect or full access if necessary.
- Test personalization again.
5. Check for Custom Extensions
If the system uses custom extensions or customizations for the General Ledger Entries page, they may be incompatible with the new version.
Steps:
- Go to Extensions Management and check for any custom extensions affecting the General Ledger Entries page.
- Disable the extension temporarily to see if the issue is resolved.
- If the problem resolves, contact the extension developer for an update or compatibility fix.
6. Review the General Ledger Entries Page Metadata
The issue could be related to corrupted metadata for the General Ledger Entries page, potentially caused during the upgrade.
Steps:
- Open the Page Inspection Tool (
Ctrl+Alt+F1) on the General Ledger Entries page.
- Verify if there are any abnormal values or errors reported in the page metadata.
- If issues are identified, you may need to recompile the page or check for corrupted data.
7. Reapply the Upgrade with Data Validation
If the issue persists, reapplying the upgrade with validation checks can ensure no data or metadata corruption occurred during the initial upgrade.
Steps:
- Export the data for General Ledger Entries (if applicable).
- Reapply the upgrade in a sandbox environment.
- Test the personalization in the sandbox.
- If successful, apply the same fix to the production environment.
8. Raise a Support Request with Microsoft
If none of the above steps resolve the issue, and you suspect a systemic bug with version 25.1.25873.28089, raise a ticket with Microsoft Support. Provide them with the following details:
- The full version number of your environment.
- Steps to reproduce the issue.
- Screenshots or logs of the error.
- Confirmation that the issue persists across all users and is specific to General Ledger Entries.
Workaround (If Urgent Access is Needed)
Until the issue is resolved, users can access the General Ledger Entries page without bookmarks:
- Use the Search Functionality (
Alt+Q) to search for "General Ledger Entries."
- Create a manual shortcut link in your browser or as a desktop shortcut for quick access.
