Enable A/B testing in outbound marketing emails in CRM

(1) Share

Report

Posted on by Community member

/I want to conduct A/B tests via a marketing email in outbound marketing, but this button seems to have suddenly disappeared. Isn't this a standard functionality? How do I make this button visible again?/

I have the same question (0)

All responses (2)

Answers (0)

Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Partner,

Suddenly disappear?

All users can't see the button anymore?

Since the trial version doesn't work with outbound marketing right now, I can't test it.

So, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
Get Help + Support - Dynamics | Microsoft Docs

Was this reply helpful? Yes No
IamHelen 38 on at

Like (0)

Report
Copy link

Link copied!

Hi

Any update or response from MS on this yet?

Experience the same, the button in Outbound Marketing/Marketing Email is gone and previous sent A7B test does not show Insight for the test.

Also notised in Custome Journey a flip-button where A/B-tests should be activated. Never seen before today.

Was this reply helpful? Yes No

Join the conversation

Community site session details

Enable A/B testing in outbound marketing emails in CRM

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the March Top 10 Community Leaders

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Enable A/B testing in outbound marketing emails in CRM

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the March Top 10 Community Leaders

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates