Deleted Orders in the Sales and Marketing Module

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Posted on by Chester Chan

Hi,

We want to track Deleted Sales order and lines. I have in the Account Receivable parameters made Mark order as voided to Yes and I do see the new deleted sales order in Sales and Marketing under Voided sales order.

However when I go into Deleted orders, I do not see anything. Is there any additional configuration that needs to be enabled that I am not seeing in D365?

Thanks,

Chester

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Answers (1)

Chester Chan 35 on at

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RE: Deleted Orders in the Sales and Marketing Module

Thanks Andre,

This answers my question!
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Rahul Mohta 21,024 on at

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RE: Deleted Orders in the Sales and Marketing Module

+1 Andre

To get deleted orders use AR parameters under sales setup in general tab and enable switch and suggest

"Mark order as voided"
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André Arnaud de Cal... 294,715 Super User 2025 Season 1 on at

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RE: Deleted Orders in the Sales and Marketing Module

Hi Chester,

Thanks for the explanation. There is a difference in usage of both menu items. The voided sales orders are about the orders and lines which got cancelled.

The deleted sales order is a history of deleted sales orders using the batch job "Clean up > Delete sales orders". WIth the last option, you can clean up completely invoiced sales orders.
Chester Chan 35 on at

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RE: Deleted Orders in the Sales and Marketing Module

Thanks Andre,

In the Sales and Marketing module, their is the following selection in Inquiries and Reports > History

When I click on Voided sales orders, I get the sales orders and lines that have been deleted:

However in the Deleted orders selection (underneath Voided sales orders) I get a blank page:

Just wanted to know if there is a configuration I am missing that activated the Deleted orders function and what is the difference between Voided sales orders and Deleted orders.

Thanks
André Arnaud de Cal... 294,715 Super User 2025 Season 1 on at

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RE: Deleted Orders in the Sales and Marketing Module

Hi Chester,

In one post, you mention you can see deleted sales order, but also that you do not see anything. Can you explain your exact problem? Probably you share a screenshot to illustrate your question?