Deleted Orders in the Sales and Marketing Module

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Posted on by Chester Chan

Hi,

We want to track Deleted Sales order and lines. I have in the Account Receivable parameters made Mark order as voided to Yes and I do see the new deleted sales order in Sales and Marketing under Voided sales order.

However when I go into Deleted orders, I do not see anything. Is there any additional configuration that needs to be enabled that I am not seeing in D365?

Thanks,

Chester

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André Arnaud de Cal... 301,037 Super User 2025 Season 2 on at

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Hi Chester,

In one post, you mention you can see deleted sales order, but also that you do not see anything. Can you explain your exact problem? Probably you share a screenshot to illustrate your question?

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Chester Chan 35 on at

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Thanks Andre,

In the Sales and Marketing module, their is the following selection in Inquiries and Reports > History

When I click on Voided sales orders, I get the sales orders and lines that have been deleted:

However in the Deleted orders selection (underneath Voided sales orders) I get a blank page:

Just wanted to know if there is a configuration I am missing that activated the Deleted orders function and what is the difference between Voided sales orders and Deleted orders.

Thanks

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André Arnaud de Cal... 301,037 Super User 2025 Season 2 on at

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Hi Chester,

Thanks for the explanation. There is a difference in usage of both menu items. The voided sales orders are about the orders and lines which got cancelled.

The deleted sales order is a history of deleted sales orders using the batch job "Clean up > Delete sales orders". WIth the last option, you can clean up completely invoiced sales orders.

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Suggested answer

Rahul Mohta 21,032 on at

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+1 Andre

To get deleted orders use AR parameters under sales setup in general tab and enable switch and suggest

"Mark order as voided"

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Chester Chan 35 on at

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Thanks Andre,

This answers my question!

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