I have a user who has been sending emails over the course of a week and has been trying to track them in CRM now today. For some emails the CRM tab on the ribbon is not appearing, even though they are emails sent from the same outlook client on the same PC and the same exchange account.
Is there any experience of this issue where a difference exists between messages from the same outlook client and email account?
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I have only seen this issue when the user is sending emails from multiple different accounts (ex. primarily from user@email.com but some from groupinbox@email.com). This is due to CRM only being able to track the emails from the primary email on the user record. It sounds like you have already verified this is not what is happening in this case.
Are there any similarities between the emails where the buttons are not appearing? Specific types of attachments? size of message?
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André Arnaud de Cal...
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