web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Microsoft Dynamics AX ...
Microsoft Dynamics AX (Archived)
Suggested Answer

Microsoft Dynamics AX 2012 Client Crashing

(0) ShareShare
ReportReport
Posted on by haroonattari 2,346

Hi

I have installed client on a new system and client is crashing with following two errors in Event Viewer:

Faulting application name: Ax32.exe, version: 6.3.2000.326, time stamp: 0x55723de2
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f32841
Exception code: 0x00000721
Fault offset: 0x00015608
Faulting process id: 0x2d3c
Faulting application start time: 0x01d3b9dcb9a3b052
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: f8a9f178-25cf-11e8-80cc-3ca82a1ef54b
Faulting package full name:
Faulting package-relative application ID:

Application: Ax32.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
at <Module>._wWinMainCRTStartup()

Will appreciate if anyone of you could help me in resolving this.

Thanks

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    BorisD Profile Picture
    BorisD 2,826 Moderator on at

    Hello Haroon,

    Make sure the Client version matches the AOS version. Maybe your client installer has an older Kernel or CU Version.

  • haroonattari Profile Picture
    haroonattari 2,346 on at

    Hi Boris

    I checked client version and it is showing exactly the same version which is for AOS i.e. 6.3.2000.326. There was a difference between kernelbase.dll file on AOS and client but not any more after running windows update.

    To check version for client and server I used this article www.bhsolutions.com/.../how-to-check-dynamics-ax-2012-version-numbers-applied-hotfixes.

    Will appreciate more help from you or any other.

    Thanks

    Haroon

  • Suggested answer
    Jeffrey Saelen Profile Picture
    Jeffrey Saelen 145 on at

    Hi Haroon,

    I have encountered a similar error.

    Is this during a compile or on start-up?

    I had a similar problem while compiling, when i checked the compile logs ,which normally are located in C:\Users\%User%\Microsoft\Dynamics Ax\Log . You can check this setting in the compiler setup dialog.

    There I saw that the compiler stopped after some managed content objects.

    Then i tried to compile the web node in my AOT and it crashed every time.

    Then I uninstalled some sharepoint components and it was able to compile.

    I hope this helps you

    Kind regards,

    Jeffrey

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 49,438 User Group Leader on at

    It’s nearly very hard to tell exact reason of crash, by just having a look at event viewer message (unless message is self-explanatory).

    May I suggest you to collect crash dump from AOS and send it to Microsoft for Crash and Hang analysis. They would be able to tell you exact failure point and any suggestions to overcome this. You can also work with crash dump file, if you know how to use WinDBG

     

    https://axatoz.wordpress.com/2013/12/10/dynamics-ax-how-to-capture-a-crash-dump/

     

    https://community.dynamics.com/ax/b/axdilip/archive/2016/01/20/how-to-troubleshoot-aos-crash-using-crash-and-dump-analysis-tool-from-lcs

     

     

    https://blogs.msdn.microsoft.com/cobold/2017/03/01/ax_dmp_analysis/

     

    Disconnection of LCS diagnosis tool makes you do this effort a bit more.

     

  • Suggested answer
    A.Prasanna Profile Picture
    A.Prasanna 8,223 on at

    Hi Attari,

    The error showing you have different versions in Kernel and Client.But I couldn't understand how it was fixed after windows update.

    assuming that you have issue with only one Client  ,For the safe side remove client , Client Folders and User cache completely and then reinstall with patches hot-fixes according to your environment.Hope fully it will fix the issue.

    Thanks & Regards,

    Amith Prasanna

  • haroonattari Profile Picture
    haroonattari 2,346 on at

    I installed DebugDiag tool and was able to generate the dump file. When I opened the .dmp file in Analysis Tool it is showing following information. Will be grateful if anyone can suggest any solution to this problem. Will be very grateful.

    Thanks

    Haroon

    DebugDiag Analysis Report -- Start

    Analysis Summary
    Error
    Description Recommendation
    In Ax32__PID__10204__Date__04_12_2018__Time_04_22_50PM__706__Second_Chance_Exception_00000721.dmp the assembly instruction at KERNELBASE!RaiseException+48 in C:\Windows\System32\KERNELBASE.dll from Microsoft Corporation
    This exception originated from rpcrt4!RpcpRaiseException.     has caused an unknown exception (0x00000721) on thread 0

    This exception originated from rpcrt4!RpcpRaiseException+2e.    		 Review the faulting call stack for thread 0 to determine root cause for the exception.


    Please follow up with vendor Microsoft Corporation for problem resolution concerning the following file: C:\Windows\System32\rpcrt4.dll.
    Warning
    Description Recommendation
    The following threads in Ax32__PID__10204__Date__04_12_2018__Time_04_22_50PM__706__Second_Chance_Exception_00000721.dmp have evidence of previous .net exceptions on the stack

    ( 0 )

    		 Check the Previous .NET Exceptions Report (Exceptions in all .NET Thread Stacks) to view more details of the associated exception

    Analysis Details

    CrashHangAnalysis

    Report for Ax32__PID__10204__Date__04_12_2018__Time_04_22_50PM__706__Second_Chance_Exception_00000721.dmp

    Type of Analysis Performed   Combined Crash/Hang Analysis
    Machine Name   AXDB
    Operating System   Windows Server 2012
    Number Of Processors   12
    Process ID   10204
    Process Image   C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
    Command Line   "C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe"
    System Up-Time   00:32:09
    Process Up-Time   00:00:19
    Processor Type   X86
    Process Bitness   32-Bit

    Top 5 Threads by CPU time

    Note- Times include both user mode and kernel mode for each thread
    Thread ID: 0     Total CPU Time: 00:00:00.515     Entry Point for Thread: Ax32!_CorExeMain
    Thread ID: 2     Total CPU Time: 00:00:00.000     Entry Point for Thread: clr!Thread::intermediateThreadProc
    Thread ID: 3     Total CPU Time: 00:00:00.000     Entry Point for Thread: GdiPlus!DllRefCountSafeThreadThunk
    Thread ID: 4     Total CPU Time: 00:00:00.000     Entry Point for Thread: msvcr90!_threadstartex
    Thread ID: 1     Total CPU Time: 00:00:00.000     Entry Point for Thread: clr!DebuggerRCThread::ThreadProcStatic

    .Net Analysis Report

    CLR Information

    CLR version = 4.0.30319.34209
    Microsoft.Diagnostics.Runtime version = 0.9.2.0

    .NET Threads Summary

    Total Threads: 0
    Running Threads: 0
    Idle Threads: 0
    Max Threads: 0
    Min Threads: 0


    Debugger Thread IDManaged Thread IDOS Thread IDThread ObjectGC ModeDomainLock CountAptException
    0 1 9376 38fa0b8 Preemptive 38f4c90 0 STA System.Runtime.InteropServices.SEHException
    2 2 9500 3905c00 Preemptive 38f4c90 0 MTA (Finalizer)

    Previous .NET Exceptions Report (Exceptions in all .NET Thread Stacks)

    Thread IDException Type   MessageStack TraceRemote Stack Trace
    0 System.Runtime.InteropServices.SEHException    External component has thrown an exception.    ._wWinMainCRTStartup()
           		 Remote Stack Trace not available

    Previous .NET Exceptions Report (Exceptions in all .NET Heaps)

    Exception Type   Count   Message   Stack Trace
    System.Exception    1    <none>    ;
    System.OutOfMemoryException    1    <none>    ;
    System.StackOverflowException    1    <none>    ;
    System.ExecutionEngineException    1    <none>    ;
    System.Threading.ThreadAbortException    2    <none>    ;
    System.Runtime.InteropServices.SEHException    1    External component has thrown an exception.    <Module>._wWinMainCRTStartup()
       

    List of modules compiled in Debug mode

    No Modules compiled in Debug mode

    Thread Report

    Thread 0 - System ID 9376

    Entry point   Ax32!_CorExeMain
    Create time   12/04/2018 16:22:42
    Time spent in user mode   0 Days 00:00:00.281
    Time spent in kernel mode   0 Days 00:00:00.234


    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    The thread has evidence of .net exceptions on the stack. Check the Previous .NET Exceptions Report (Exceptions in all .NET Thread Stacks) to view more details of the associated exception

    .NET Call Stack

    DomainBoundILStubClass.IL_STUB_PInvoke()+56
    [[InlinedCallFrame]]
    [[GCFrame]]

    Full Call Stack

    KERNELBASE!RaiseException+48
    rpcrt4!RpcpRaiseException+2e
    rpcrt4!RpcRaiseException+16
    rpcrt4!NdrGetBuffer+58
    rpcrt4!NdrClientCall2+308
    Ax32!ServerGetLoadBalanceServers+17
    Ax32!GetLoadBalanceServers+39
    Ax32!CSessionMgr::GetLoadBalanceServers+ad
    Ax32!Srv_DBSessionGet+15d
    Ax32!CSessionMgr::CreateNewClientSession+17e
    Ax32!CSessionMgr::CreateMainSession+1d1
    Ax32!gopts+22e2
    Ax32!xApp::init+1fb
    Ax32!AxWnd::AxMainFrame::OnXMInit+22
    Ax32!AxWnd::AxMainFrame::ProcessWindowMessage+11d
    Ax32!WTL::CMDIFrameWindowImpl<AxWnd::AxMainFrame,WTL::CMDIWindow,ATL::CWinTraits<114229248,262400> >::MDIFrameWindowProc+46
    user32!_InternalCallWinProc+2b
    user32!UserCallWinProcCheckWow+18e
    user32!CallWindowProcW+8d
    Ax32!ATL::CContainedWindowT<ATL::CWindow,ATL::CWinTraits<1442840576,0> >::DefWindowProcW+17
    Ax32!ATL::CContainedWindowT<ATL::CWindow,ATL::CWinTraits<1442840576,0> >::WindowProc+7f
    user32!_InternalCallWinProc+2b
    user32!UserCallWinProcCheckWow+18e
    user32!DispatchMessageWorker+208
    user32!DispatchMessageW+10
    Ax32!AxWnd::AxApp::go+187
    Ax32!AxWnd::AxApp::main+101
    Ax32!wWinMain+14
    Ax32!NtCurrentTeb+1a2
    DomainBoundILStubClass.IL_STUB_PInvoke()+56
    [[InlinedCallFrame]]
    clr!CallDescrWorkerInternal+34
    clr!CallDescrWorkerWithHandler+6b
    clr!MethodDescCallSite::CallTargetWorker+152
    clr!RunMain+193
    [[GCFrame]]
    clr!Assembly::ExecuteMainMethod+124
    clr!SystemDomain::ExecuteMainMethod+63c
    clr!ExecuteEXE+4c
    clr!_CorExeMainInternal+dc
    clr!_CorExeMain+4d
    mscoreei!_CorExeMain+10a
    mscoree!_CorExeMain_Exported+8c
    kernel32!BaseThreadInitThunk+24
    ntdll!__RtlUserThreadStart+2f
    ntdll!_RtlUserThreadStart+1b

    Thread 1 - System ID 9396

    Entry point   clr!DebuggerRCThread::ThreadProcStatic
    Create time   12/04/2018 16:22:42
    Time spent in user mode   0 Days 00:00:00.000
    Time spent in kernel mode   0 Days 00:00:00.000



    Call Stack

    ntdll!NtWaitForMultipleObjects+c
    KERNELBASE!WaitForMultipleObjectsEx+cc
    clr!DebuggerRCThread::MainLoop+98
    clr!DebuggerRCThread::ThreadProc+cb
    clr!DebuggerRCThread::ThreadProcStatic+b9
    kernel32!BaseThreadInitThunk+24
    ntdll!__RtlUserThreadStart+2f
    ntdll!_RtlUserThreadStart+1b

    Thread 2 - System ID 9500

    Entry point   clr!Thread::intermediateThreadProc
    Create time   12/04/2018 16:22:42
    Time spent in user mode   0 Days 00:00:00.000
    Time spent in kernel mode   0 Days 00:00:00.000


    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    .NET Call Stack

    [[DebuggerU2MCatchHandlerFrame]]

    Full Call Stack

    ntdll!NtWaitForMultipleObjects+c
    KERNELBASE!WaitForMultipleObjectsEx+cc
    clr!WKS::WaitForFinalizerEvent+be
    clr!WKS::GCHeap::FinalizerThreadWorker+6e
    clr!ManagedThreadBase_DispatchInner+67
    clr!ManagedThreadBase_DispatchMiddle+82
    clr!ManagedThreadBase_DispatchOuter+5b
    [[DebuggerU2MCatchHandlerFrame]]
    clr!WKS::GCHeap::FinalizerThreadStart+198
    clr!Thread::intermediateThreadProc+4d
    kernel32!BaseThreadInitThunk+24
    ntdll!__RtlUserThreadStart+2f
    ntdll!_RtlUserThreadStart+1b

    Thread 3 - System ID 10184

    Entry point   GdiPlus!DllRefCountSafeThreadThunk
    Create time   12/04/2018 16:22:45
    Time spent in user mode   0 Days 00:00:00.000
    Time spent in kernel mode   0 Days 00:00:00.000



    Call Stack

    ntdll!NtWaitForMultipleObjects+c
    KERNELBASE!WaitForMultipleObjectsEx+cc
    user32!MsgWaitForMultipleObjectsEx+163
    user32!MsgWaitForMultipleObjects+1f
    GdiPlus!BackgroundThreadProc+5a
    GdiPlus!DllRefCountSafeThreadThunk+25
    kernel32!BaseThreadInitThunk+24
    ntdll!__RtlUserThreadStart+2f
    ntdll!_RtlUserThreadStart+1b

    Thread 4 - System ID 4180

    Entry point   msvcr90!_threadstartex
    Create time   12/04/2018 16:22:45
    Time spent in user mode   0 Days 00:00:00.000
    Time spent in kernel mode   0 Days 00:00:00.000



    Call Stack

    ntdll!NtWaitForMultipleObjects+c
    KERNELBASE!WaitForMultipleObjectsEx+cc
    user32!MsgWaitForMultipleObjectsEx+163
    user32!MsgWaitForMultipleObjects+1f
    Ax32!CAxaptaSplashView::Create+3df
    msvcr90!_callthreadstartex+1b
    msvcr90!_threadstartex+69
    kernel32!BaseThreadInitThunk+24
    ntdll!__RtlUserThreadStart+2f
    ntdll!_RtlUserThreadStart+1b

    Well-Known COM STA Threads Report

    STA Name   Thread ID   Thread Status   Call Status
    Main STA    0 In-Call (bad symbols)    not fully resolved and may or may not be a problem. Further analysis of this thread may be required

    Exception Information

    In Ax32__PID__10204__Date__04_12_2018__Time_04_22_50PM__706__Second_Chance_Exception_00000721.dmp the assembly instruction at KERNELBASE!RaiseException+48 in C:\Windows\System32\KERNELBASE.dll from Microsoft Corporation
    This exception originated from rpcrt4!RpcpRaiseException.     has caused an unknown exception (0x00000721) on thread 0

    This exception originated from rpcrt4!RpcpRaiseException+2e.

    Module Information
    Image Name: C:\Windows\System32\KERNELBASE.dll   Symbol Type: PDB
    Base address: 0x00905a4d   Time Stamp: Sun Apr 16 12:16:01 2017
    Checksum: 0x00000000   Comments:
    COM DLL: False   Company Name: Microsoft Corporation
    ISAPIExtension: False   File Description: Windows NT BASE API Client DLL
    ISAPIFilter: False   File Version: 6.3.9600.18666 (winblue_ltsb.170415-2040)
    Managed DLL: False   Internal Name: Kernelbase.dll
    VB DLL: False   Legal Copyright: © Microsoft Corporation. All rights reserved.
    Loaded Image Name: KERNELBASE.dll   Legal Trademarks:
    Mapped Image Name:   Original filename: Kernelbase.dll
    Module name: KERNELBASE   Private Build:
    Single Threaded: False   Product Name: Microsoft® Windows® Operating System
    Module Size: 860 KBytes   Product Version: 6.3.9600.18666
    Symbol File Name: c:\symbols\wkernelbase.pdb\B2F9E12F3A084995A241C9912D94E9CD2\wkernelbase.pdb   Special Build: &

    DebugDiag Analysis Report -- End

  • Community Member Profile Picture
    Community Member on at

    What sharepoint components did you uninstall?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Martin Dráb Profile Picture

Martin Dráb 4 Most Valuable Professional

#1
Priya_K Profile Picture

Priya_K 4

#3
MyDynamicsNAV Profile Picture

MyDynamicsNAV 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans