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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Delete Plug-In Trace L...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Delete Plug-In Trace Log record job failing

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Posted on by JH-17071904-0
A client submitted the following issue to us
Issue: Bulk Delete Operation named Delete Plug-In Trace Log Records has been failing ever since 6/13/2020 after a weekend update was pushed. This is causing dramatic usage of storage as that daily job is not clearing out old logs.
That job ends up having over 250 million errors which we are not able to view due to a SQL timeout occurring when trying to do so.
This is in the customer engagement online module in dynamics
I have the same question (0)
  • Suggested answer
    Ana Almeida Profile Picture
    Ana Almeida Microsoft Employee on at

    Hello,

    Thank you for sharing on the community Forum.

    As per the issue description, I would like to suggest to open a service request to find the cause of timeout and to force the bulk delete in the backend.

    To submit your next support request, check out our new Dynamics 365 Help + Support Portal.  The portal is easy to use and provides a support experience tailored to the needs of Dynamics customers. Dynamics 365 administrators can access the portal at admin.powerplatform.microsoft.com.

  • JH-17071904-0 Profile Picture
    JH-17071904-0 on at

    This is for a customers tenant so we don't have access to submit this way. Can we not submit this type of request via a MS support ticket? I can check with the customer to see if we can get access.

  • Suggested answer
    Ana Almeida Profile Picture
    Ana Almeida Microsoft Employee on at

    Hello, 

    To investigate the issue we will need to have access to the organizaiton. For that reason, you will need to request customer to open the case.

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