Where has Backup/Restore gone in Dynamics 365 Admin Centre?

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Posted on by Community Member Microsoft Employee

Hi,

I seem to have "lost" the backup/restore option in the Dynamics 365 Admin Centre. Has this changed recently or is there a setting I've missed somewhere?

See screenshot.

Thanks,

Chris

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Community Member Microsoft Employee on at

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RE: Where has Backup/Restore gone in Dynamics 365 Admin Centre?

Thanks for the feedback Chris and Sheila.
Community Member Microsoft Employee on at

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RE: Where has Backup/Restore gone in Dynamics 365 Admin Centre?

Thanks for the replies. I logged a ticket and Microsoft confirmed backup and restore isn't visible for people on version 9. They are working on it. As others have said there's no ETA and you can log a ticket if you need a backup or restore taking.

Thanks,

Chris
Community Member Microsoft Employee on at

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RE: Where has Backup/Restore gone in Dynamics 365 Admin Centre?

There is an issue with the backup & restore option on Version 9. Microsoft are still doing backups every day, however they cannot give a time of when the issue could be resolved. If a restore is required we have to request it. I am waiting to find out if I can request a backup to keep.
Community Member Microsoft Employee on at

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RE: Where has Backup/Restore gone in Dynamics 365 Admin Centre?

Hi Chris

We are facing the same problem currently. Did you get a resolution from MS on this? We did raise a support request, waiting for response from MS.
Syed Ibrahim 6,257 on at

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RE: Where has Backup/Restore gone in Dynamics 365 Admin Centre?

hi Chris,

there is no issues or the changes that . Because i can able to access it for 8.X version.

Pls raise support ticket with MS.
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ArdantHammer 370 on at

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RE: Where has Backup/Restore gone in Dynamics 365 Admin Centre?

I don't know if it is related but there is a current issue with the backup and restore feature. Below is the message in the Message Center outlining the issue.
Community Member Microsoft Employee on at

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RE: Where has Backup/Restore gone in Dynamics 365 Admin Centre?

Hi,

Thanks for the response. I thought that might be the case as well but I am already global admin. Please see the below screenshot:

Thanks,

Chris
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Syed Ibrahim 6,257 on at

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RE: Where has Backup/Restore gone in Dynamics 365 Admin Centre?

It is because because of insufficient permission. We have faced the issue . Try to login with O365 global admin and check it will be available. This is because of your access restriction on the user roles from your AD.

Hope this helps.If the suggestion resolved your query .Pls mark it as answered/verified to close the thread.