Service | Customer Service, Contact Center, Fie...

email attachment added to wrong email

(0) Share

Report

Posted on by LaniP

We are experiencing a problem with Dynamics 365 email attachments. Our Servicedesk colleagues respond to multiple emails daily. Some of the emails have attachments. Sometimes when adding an attachment to an email it appears that the attachment isn’t being added to the email, it takes a long time before anything happens. In these cases the attachment has been added to another email that was worked on earlier. This other email is still draft (has not been sent) awaiting approval. This is very annoying because it could lead to a privacy issue if it is not noticed and sent to the wrong recipient. We have also been experiencing this behavior when adding attachments to notes in the timeline.

Is this a bug? Is anyone experiencing this behavior?

All responses (3)

Answers (0)

Suggested answer

Leco Lv on at

Like (0)

Report

RE: email attachment added to wrong email

Hi partner,

“it could be a bug. You best option is to contact MS Support.” link here：https://admin.powerplatform.microsoft.com/support
LaniP 5 on at

Like (0)

Report

RE: email attachment added to wrong email

The problem with email is not in Outlook. We are using the unified interface in Dynamics 365
Thimira De Silva 25 on at

Like (0)

Report

RE: email attachment added to wrong email

hi,

try to install a different version of the dynamics CRM outlook client. Eg: version 2011/2013 UR18 perhaps.

hope this will solve your issue.

Thanks,