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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / System Error 5003 (4060)
Microsoft Dynamics SL (Archived)

System Error 5003 (4060)

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Posted on by icefall5 250

I'm receiving System Error 5003 (4060) when I try to select the database for Dynamics SL 2011. The error pops up after I select the database name. I know that the database name and location are correct, and other users are able to access the system, it's only my computer that cannot.

I followed the instructions in this post to enable Named Pipes and TCP/IP. If I set the alias as instructed the program becomes unable to even find the list of databases, so I removed the alias but kept the protocols enabled. I am able to ping the server. Manually registering capicom.dll does fix the problem. I have allowed Dynamics SL through my local Windows Firewall.

I have no idea what to try. Anyone have any thoughts?

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  • Butch Adams Profile Picture
    Butch Adams 4,763 on at

    Is this something that just started happening or is this a new workstation install?

  • icefall5 Profile Picture
    icefall5 250 on at

    This is a new workstation install. I tried uninstalling/reinstalling as well which did not fix the issue.

  • Butch Adams Profile Picture
    Butch Adams 4,763 on at

    I notice from the picture you attached that you have a database named instance., which means it is not on port 1433. You don't have some sort of firewall policy blocking the port the instance is using do you?

  • icefall5 Profile Picture
    icefall5 250 on at

    I used portqry to check port 1433 between my computer and the server, and it returned that there is an "ms-sql-s service" on port 1433 but that it is NOT LISTENING.

    PortQry information: support.microsoft.com/.../310099

  • Butch Adams Profile Picture
    Butch Adams 4,763 on at

    Unless your dynamics\dynamicspro instance of SQL Server was set to port 1433, it wouldn't be listening there. The ports for the instances are randomly generated at setup time. Only the default instances are set to 1433.

    Can you disable any firewalls or internet protection that workstation might have and see if you can connect?

  • icefall5 Profile Picture
    icefall5 250 on at

    I disabled Windows Firewall on the workstation computer and tried again; the problem persisted.

  • Butch Adams Profile Picture
    Butch Adams 4,763 on at

    Has this machine ever had .Net Framework 3.5 turned on in Programs and Features? (I'm assuming Win 7 or 8 here) I believe SL requires .Net 3.5 SP1 to be installed. So maybe check that it's activated and then Windows Updates run on it.

  • icefall5 Profile Picture
    icefall5 250 on at

    Yes, .NET 3.5.1 is fully installed on the computer and no Windows updates are available.

  • Butch Adams Profile Picture
    Butch Adams 4,763 on at

    You've just about stumped the panel then ... Have you tried doing the install by doing a "Run as Administrator"? I have also corrected installation problems by just running SL the first time as administrator. If you haven't done that it would be worth a shot.

  • icefall5 Profile Picture
    icefall5 250 on at

    Just tried that, it didn't fix the error, unfortunately.

    Thank you for all of your help, I really appreciate it!

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