Dynamics Community Forum Thread Details

Privilege error when trying to qualify lead

Hello,

When our users are trying to qualify a lead, we get following error: "{"ActivityId":"8d502ac7-85e5-43c9-b5ff-2158052e97f5","errorCode":2147746457,"message":"{5}{2}(Id = {3}) is missing {0} privilege on {1} entity(OTC={4}). Consider adding missing privilege to one of the {5}{2} roles for the request to succeed.","stacktrace":"","Timestamp":1731491177807}".

No idea what specific entity it's referring to...

We tried to qualify a lead with account, contact and opportunity option. We tried to qualify a lead only with account and contact and tried to do it only with account, but it is not working for all available options.

When we do a check access check, it's saying we have all available options. So I have no idea where to look.

Is anyone familiar with this issue and know where to look or what entity(entities) it is referring to?

Kind regards,
Mick

Categories:

Microsoft Dynamics CRM

Hello,

It is missing privileges from some table used when creating the Account, Contact or Opportunity (On the lead qualification process).

Probably you need to request more privileges to the Admin of the system.

If you want to check what is the table that you don´t have the necessary privilege, try to create manually an Account, Contact or Opportunity to check if the problem will happen.

Another approach is using the "Inspect" (Dev Tools) option on the browser and check the console error (after trying to qualify a Lead), with that you can see a more detailed error with the error table name.

Regards,
Jimmy Passeti | Microsoft MVP
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