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Microsoft Dynamics AX (Archived)

Synchronising Outlook via RDS

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Posted on by

Hi All,

When we bought AX 2013 R2 I was then dissapointed to find that Outlook integration does not work if we deploy outlook via Remote Desktop Sevices.

However now i am coming to test our UAT environment I find it does work. I have added tasks, contacts and appointments and all sync perfectly, where I have outlook running or not. When I go into my local Outlook client all the relavent items are in my Calendar/contacts/tasks. same is true if I go into Outlook via RDS

What am I missing here ? Has the integration slipped into a service pack or does it just work but is not supported ?

I cannot find any other internet or forum comments that it works so I am doubting myself but have tested many times. Have nothing running on the PC except for the AX via RDS. put in the appointments, exit ( or not, doesn't matter ) AX, open outlook and sure enough its all there. Using all the combinations of AX ( Client, RDS ) and Outlook ( Client and RDS ) it seems to work

I am reluctant to roll it out to our team when the MS documentation is so clear that it is not supported.

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  • Community Member Profile Picture
    on at

    I meant AX2012, sorry about the typo

  • Community Member Profile Picture
    on at

    Thank you for your answer, I knew what technet said so I was surprised to find out AX does sync if you have Outlook running on the RDS server. That is much better that Microsoft saying it does not work at all.

  • burshar Profile Picture
    5 on at

    Michael,

    Quick question.  Have you rolled this out to other members on your team?  If so, did your Outlook settings get replaced by the next user who synced?  And so on as each member of the team syncs with Outlook?  That is what I believe is the problem and why Microsoft notes that it is not supported.  Let me know your results.  Thanks.

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