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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / The sales invoiced rev...
Microsoft Dynamics AX (Archived)

The sales invoiced revision cannot change inventory transaction?

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Posted on by Community Member

Good day,

I would like to ask, why there is still item quantity stated in inventory transaction even the sales invoice cancelled/revised? What is the proper cancellation of sales invoice posted ?

Please help me regarding of this problem?

Thanks,

Christine

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  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Christine,

    The proper way of cancelling an invoiced sales order is creating another sales order for the same customer and items but with opposite signs.

    Please note that such a cancellation has an influence on your inventory value and quantities.

    There is, however, no shortcut for this kind of cancellation.

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member on at

    Thanks Ludwig answering my question.

    I would like to ask , the proper way of cancellation was the return order process? or We can cancel posted sales order through credit note process (existing sales order) ?

    Please help me regarding of this concern,

    Thank you

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Christine,

    The answer to your question depends on your process.

    If you only want to cancel the SO then you can use the credit note process and even modify an existing sales order if your parameter settings allow for that.

    Yet, if the customer sends items back to you, the return order process seems to be the more appropriate one.

    Best regards,

    Ludwig

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Thank you for your help ludwig,

    This problem was already solve. I use credit note process, before sales invoice and register the quantity again (Receive status was Purchase) to balance the (Issue status:  Sold) before creating new sales order.  Inventory transaction was already revised, no physical inventory recorded.

    Thanks,

    Christine

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