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Azure AD Account Not Mapped To an Employee in Retail HQ Issue (After Changing from Worker to Another)

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Posted on by Momochi

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Greetings dears,

I'm new to commerce and trying to learn so please excuse my inexperience in the matter.

I'm working on a demo cloud environment.

I associated my account to a worker from the demo data.

I was able to log in to Cloud POS using this demo worker.

After that I created my own worker and assigned him the position and the permission group.

I removed my account identity from the demo worker.

I associated my account to the new worker which I created.

I ran the "9999" job under distribution schedule.

Now when I try to log in to the Cloud POS, it says that my account is not mapped to an employee on the retail HQ.

I removed my identity from my worker and re-associated the identity to the previous demo worker.

Still the same issue is happening that my account is not mapped to an employee on the retail HQ.

Now I'm unable to log in to Cloud POS.

Screenshot:

What am I missing or doing wrong?

Please any advice is appreciated.

Thanks in advance!

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Shafeeque P. 6,527 Moderator on at

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RE: Azure AD Account Not Mapped To an Employee in Retail HQ Issue (After Changing from Worker to Another)

You have done all the steps required to configure the worker. Can you send full sync of 1060-Staff from the Channel Database menu to make sure that the data is fully updated? Clear the browser cache and try the POS activation again.

Additionally use the test Logon option in the workers menu to make sure that you have done all the configuration in place for the worker to log in to the POS.

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Momochi 1,013 on at

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RE: Azure AD Account Not Mapped To an Employee in Retail HQ Issue (After Changing from Worker to Another)

Hi Shafeeque,

Thanks for the reply.

I ran the job 1060 (Staff)

Tried logging in from different computers

Tried switching the identities multiple times and running the jobs

But still getting the same issue.

Surprisingly when I do the "Test Log on" in Workers form, it says "Success" for the employee I created !

There must be some kind of sync issue or cache issue in AZ AD or somewhere...

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Shafeeque P. 6,527 Moderator on at

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RE: Azure AD Account Not Mapped To an Employee in Retail HQ Issue (After Changing from Worker to Another)

Can you try "Validate Device for activation" using both the workers you have and see if it is going through?

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Momochi 1,013 on at

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RE: Azure AD Account Not Mapped To an Employee in Retail HQ Issue (After Changing from Worker to Another)

Hi Shafeeque,

The strange thing is when I did the validation, it failed saying that the worker didn't have "Manage device" privilege in the Permission group.

What's strange is that the worker permission group has "Manager privileges" ticked on which by default disables all the other radio buttons in the form because it will assume it's on by default if you have the manager privilege set to "On (Yes)".

I disabled the "manager privilege" button, then set the manage device button to on, and later I set the manager privilege on again.

Screenshot:

Now when I validate the device, it says "Success".

I ran job 1060 and 9999 but unfortunately I'm still getting the same issue on the Cloud POS...

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Shafeeque P. 6,527 Moderator on at

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RE: Azure AD Account Not Mapped To an Employee in Retail HQ Issue (After Changing from Worker to Another)

The worker inherits the access config from the permission group. Can you go to the permission group screen and make sure that the permission the user is assigned to has "Manage Device" turned on?

After that go to workers >>Commerce>> POS Permissions. Turn Off "Override permissions" if it is ON. This will turn off all the overrides you have done at the user level.

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Momochi 1,013 on at

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RE: Azure AD Account Not Mapped To an Employee in Retail HQ Issue (After Changing from Worker to Another)

Hi Shafeeque,

As per the screenshot in my previous reply, you can see that I already turned on the manage device button in the red circle.

The override permissions is turned off for the user.

And still I'm getting the same issue.

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