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Hi, how can I reverse transaction for posted sales credit memo? I am unable to reverse from customer ledger entries as it prompt “ You can only reverse entries that were posted from a journal”.
May I know in this case how I could reverse it?
Appreciate anyone kind advice on this. Thank you.
Hi,
you can cancel/ reverse based on the below conditions.
1. if you have created a sales credit memo from journal and posted that entry can be reversed using Reverse transaction.
2. If you have used cancel or correct action in the posted sales invoice it creates and post the Sales Credit memo. Only that sales credit memo which was generated from Cancel/ Correct can be cancelled using Cancel action present in Posted Sales Credit Memo.
If your scenarios doesn't matches with the above conditions then post the invoice with same data which was credit out.
You can use Copy document action when creating Sales Invoice by giving reference of posted sales credit memo and post it.
If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much
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