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Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Add file button in an email

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Posted on by 10

We are working on transitioning from the legacy web client to the unified interface. We found a problem when trying to add a file to an email. The button in section above the form returns an error. We also have a section on the form where all the attachments are. This section has its own button to add more attachments and this button does work correctly. In the old web client both buttons work fine. See the screenshots below.

pastedimage1601634318743v2.png

pastedimage1601634117766v1.png

The downloaded log file contains the following:

TypeError: Cannot read property 'getParentForm' of null
at Function.AddAttachment.addAttachmentInternal (nhabv.crm4.dynamics.com/.../ActivityMimeAttachment.js:1388:42)
at Function.AddAttachment.openAddAttachmentDialogFormCommand (nhabv.crm4.dynamics.com/.../ActivityMimeAttachment.js:1378:27)
at Function.a.openAddAttachmentDialogFormCommand (nhabv.crm4.dynamics.com/.../ContextualEmail_main_system_library.js:1:1865)
at t.openAddAttachmentDialogFormCommand (nhabv.crm4.dynamics.com/.../ContextualEmail_main_system_library.js:1:1252)
at il.executeFunction (nhabv.crm4.dynamics.com/.../app.js
at il.execute (nhabv.crm4.dynamics.com/.../app.js
at nhabv.crm4.dynamics.com/.../3.js
at i (nhabv.crm4.dynamics.com/.../app.js
at nhabv.crm4.dynamics.com/.../3.js
at Array.forEach (<anonymous>)

Any ideas on how to solve this problem?

  • tberntsen Profile Picture
    tberntsen 10 on at
    RE: Add file button in an email

    Thanks for the reply, we haven't enabled that update yet.

    Hopefully it solves this problem when we do update.

  • Verified answer
    Henry J. Profile Picture
    Henry J. 5,237 on at
    RE: Add file button in an email

    Hi,

    I'm not sure the experience should be the same in Unified Interface.
    If you haven't already, I advise that you enable this new feature to manage email attachments from the 2020 Release Wave 2:

    https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/sales/dynamics365-sales/be-more-productive-added-features-enhanced-email-experience

    Henry

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