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Hi Experts,
For some reason, while a user a user is picking item on a work order, it did not complete the process. See screenshot below:
The error now when completing the work is something like this:
and when we check the on-hand, the item is showing available on a user location.
Any ideas how to go from here?
Thanks!
Hello,
It seems that you are running an old release (probably before 10.0.7).
In this case the feature "Cancel work" must be enabled through SysFlighting table by using below steps:
1. Add a record with this Insert statement for SYSFLIGHTING table, but please replace the appropriate values:
INSERT INTO SYSFLIGHTING VALUES ('FlightName', 1, 12719367, Partition, RecID, 1)
Note:
After replacing 'FlightName' with the actual flight name, the values are/should be:
- 1 stands for Enabled
- 12719367 is the Flight service ID
- Partition = partition ID from your environment which can be obtained by querying (select) for any record. Every record will have a partition id which must be copied and used here.
- RecID = same ID as partition(*) (If there is no other record in SYSFLIGHTING table, then it can be one. Or you can can find one by executing "SELECT max(recid)+1 from SysFlighting")
- 1 is for the RecVersion
2. Verify that C:\AOSService\webroot\web.config has the correct DataAccess.FlightingServiceCatalogID. You should find a line with this key and a value of 12719367. If not, update accordingly the file and save it.
3. Restart IIS and batch service
4. Go to Workspace feature management, click on the "Check for updates" button. Refresh also the page from the browser or open a new browser session.
5. Check if the feature Cancel work appears and enable it
Important note:
For On-Premise deployments, Flight service ID is 0 and the file is different in step 2 from above.
Verify that C:\ProgramData\SF\AOS_182\Fabric\work\Applications\AXSFType_App641\AXSF.Code.1.0.20200715180202\AXService.config has the correct DataAccess.FlightingServiceCatalogID. You should find a line with this key and a value of 0. If not, update accordingly the file and save it.
The AXService.config file path might be different (accordingly to your installation).
The Cancel work feature is controlled through the flight WHSWorkCancelForcedFlight.
If you are on a version before 10.0.10, WHSWorkCancelForcedSkipDataBackupFlight flight must be enabled as well.
Since you might be running an older version, there might be limitations to what can be canceled.
But the feature has a hard cancel mode.
If you enable WHSWorkCancelForcedGenericFlight flight too:
- the Cancel work job will operate in hard cancel mode
- the system will allow to cancel wider range of work headers.
If stock remains in user location, you can move it to proper locations by using a Movement menu item (Work creation process = Movement).
In order to move inventory from the user location, you need add the "Allow adjusting inventory on User location" option to Worker form (Warehouse management > Setup > Worker) by personalizing the form (Work fast area).
Once it is added, you will then need to enable it for the worker who will do the inventory movement. Once enabled, then log into the mobile device as the worker and complete the movement from the user location.
Regards,
Lucian
Hi Lucian,
I'm getting this message when I look for cancel work: The Cancel work feature is currently controlled by flighting. This functionality is not avaialble for the current user at this time.
If it matters, I have system admin access.
Hello,
Regarding how to deal with problematic Work order, the recommendation is to use the Cancel work job (Warehouse management -> Periodic tasks -> Clean up -> Cancel work) to cancel the problematic work order. If you cannot find it, activate the feature "Cancel work" in Feature management workspace.
If stock remains in user location, you can move it to proper locations by using a Movement menu item (Work creation process = Movement).
In order to move inventory from the user location, you need add the "Allow adjusting inventory on User location" option to Worker form (Warehouse management > Setup > Worker) by personalizing the form (Work fast area).
Once it is added, you will then need to enable it for the worker who will do the inventory movement. Once enabled, then log into the mobile device as the worker and complete the movement from the user location.
Regards,
Lucian
Hello
I think the work is stuck in one of the user sessions. Identify the user and log in with his ID and complete the put work.
Second option is to use complete work as suggested by loan , but click on user override (Change user) to complete the put work
Hi Logan,
Thanks for that, but that did not help. Same error message as before. And just an added info, if I look at my on-hand inventory, the item is showing as physically reserved on the user location without the license plate, whereas the error message is looking at the user location with the license plate. Is there a way to move the license plate between location?
Hello,
I would suggest trying to create a mobile device menu item that allows you to complete existing work. Use a work mode of "Work" and turn Use existing work flag to "Yes". Once the menu item is created, log into the mobile device, select the newly created menu item, and enter the work ID for the partially completed work. See screenshot for an example of such a menu item.
Moved to the Dynamics 365 SCM forum
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