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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Online CRM is not work...
Microsoft Dynamics CRM (Archived)

Online CRM is not working on IE 10 Preview ?

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Posted on by Elam 35

After i login to the Online CRM portal and click on any option. Once the popup open i could not click on any button or links on the popup and also i could not able to close it . i need to Kill the IE process from task manager to close it. 

And also if i try to open the online crm in Chrome or firefox it goes to the mobile website :(

Can someone help me out on this.

Regards,

Elam 

 

 

 

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  • CRMInnovation.com Profile Picture
    CRMInnovation.com on at

    Elam,

    In the case of trying to open CRM in Chrome or Firefox or any other browser except IE, that is the expected behavior. It is not supported in a non-IE browser at t his time except via Mobile Express.

  • Suggested answer
    Bryan Botz Profile Picture
    Bryan Botz 600 on at

    CRM 2011 will be supported in Compatibility mode only on IE10 after Update Rollup 10 is applied to CRM 2011.

  • Peter0 Profile Picture
    Peter0 20 on at

    We are using CRM Online (which I would expect has all update rollups applied) and although it largely works with IE10, I have found that you are not able to customize entity forms at all. The drag & drop of form fields does not work at all.

  • Suggested answer
    Bryan Botz Profile Picture
    Bryan Botz 600 on at

    CRM Online is on a different version than the On Premise version currently so at this time we suggest sticking with IE9 or 8 if you can or Compatibility mode for IE10. Later we will see Update Rollup 10 code be applied to CRM Online and it should resolve some of the issues you are seeing with forms. I do not have an exact date when we will see the update to Online.

  • ShawnMicha Profile Picture
    ShawnMicha 35 on at

    We have followed the steps to see all sites in compatability mode. Unfortunately, after that is done, CRM is reverts to the mobile view. This is using Windows 8, IE 10 and CRM 2011 Online. Any ideas?

  • Suggested answer
    Cory Capps Profile Picture
    Cory Capps 435 on at

    The only thing I have found that works is to turn off compatibility mode before going to the sign-in page and then turning compatibility mode back on as soon as you sign in.  Ridiculous the steps necessary to make CRM online work with win8 and IE10...especially with price per month and on-premise Dynamics already having the update.  Throw in the disaster with live authentication vs Microsoft account authentication and, as a firm, we are being forced to look at alternative CRM options.

  • brianleejackson Profile Picture
    brianleejackson 75 on at

    This is indeed a problem, especially with PC manufacturers now only shipping Windows 8 and tablets. Most companies can't upgrade from CRM 4.0 to CRM 2011 at the moment, as that alone is a huge undertaking. Let's just hope IE10 isn't rolled out via Windows Update for Windows 7 and is left as an optional download. Thank you Cory for the temporary fix, even if it is very annoying to have to do this.

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