web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Tracking links in butt...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Tracking links in buttons on emails

(0) ShareShare
ReportReport
Posted on by Community Member

I am having an issue on being able to see any tracking for links on a button when sending an email out from D365. Is this a common bug or does the system not have the functionality to perform the basics of tracking a link in a button. As an example we want people to be able to email directly a person from a marketing email, by having a button, that people can 'click to email' and then to be able to see who clicked and how many times the button was clicked. But I can not find this tracking anywhere? 

This also then has an impact on the leads scoring as the system does not include any of the button links as a function for scoring...

I have the same question (0)
  • Suggested answer
    Ankit Sabharwal Profile Picture
    Ankit Sabharwal on at

    Hy Jshailes, 

    Hope this post finds you safe and well.

    If your objective is to achieve if your customer has opened the marketing email or not, you can use the Email Engagement feature of Sales insights which is OOB.

    Here is the link for the same : https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement'

    Hope this suits your requirement.

    Best regards,

    Ankit

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Community Member Profile Picture
    Community Member on at

    Hi Ankit,

    Thank you for you reply. We can view if the initial email that was sent to the has been opened through insights, but sadly the button links do not show up on D365 sales insights, as D365 does not recognize them as 'links' so we can not see any insights for any buttons used.

    Thanks

    Jo

  • Jasmin H Profile Picture
    Jasmin H 25 on at

    I just discovered the same thing. Has this been fixed or is there a work around for tracking buttons (or links as they really are) clicks? 

    Makes it very hard to optimise emails without this insight. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 33 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans