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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Customer payment canno...
Microsoft Dynamics AX (Archived)

Customer payment cannot be reversed

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Posted on by Community Member

Hi everyone,

We are trying to make use of the Cancel payment functionality (in Customer Transactions form) to reverse a customer payment made last Dec-11-2017 but we cannot proceed and we got the error message "Fiscal period for 12/11/2017 is not open".  We did confirm that the Fiscal period for Dec. 2017 is "On-hold". *This is payment for the interest [revenue accrual]*

We did try to use the Cancel payment again on a different customer payment transaction dated Mar-2018 with Fiscal period "On-hold status yet we have successfully made the cancellation.  *This is payment for amortization*

We are now wondering what could be the reason why we encountered different results.

Hope you can share your thoughts on this.


Best regards,

Edmond

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I have the same question (0)
  • Suggested answer
    Khaled Alloud Profile Picture
    Khaled Alloud 3,658 on at

    - Check the section related to user group access per module 

    - Maybe the payment is reconciled on the Bank transactions

  • Community Member Profile Picture
    Community Member on at

    Hi Edmond,

    May be you dont have access level to post the financial transaction of previous period.

  • Community Member Profile Picture
    Community Member on at

    Hi Kaled,

    I don't think the issue is with the User group access since we have granted access level to "All" and also we can use the cancel payment if within the same period.  Also, we have not yet reconciled the period in which we are cancelling the payment.

    Best regards,

    Edmond

  • Community Member Profile Picture
    Community Member on at

    Hi Omkarthik,

    We have checked that access was granted to "All" and there are no User Groups defined to limit access.

    The entry where Cancel payment function does not work is a Customer Payment transaction wherein there is an automatic entry included for the interests [connected to a setup in AR Parameters>Billing Classification].

    We do not have problem when making the Cancel payment within the same period for the above transaction, only for those that have "On-hold" statuses.

    Best regards,

    Edmond

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Edmond,

    Do you have a customization for amortization payments implemented in your system?

    Is it possible that this customized function prevents you from cancelling the transaction that originated in a previous year?

    Best regards,

    Ludwig

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