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Telco - Can we have AI Powered self healing in billing?

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Posted on by Akansha Srivastava

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Hi,

This question is in context of the telecom industry.

I wanted to know when generating a monthly bill for customers, can we proactively apply waivers/discounts/roaming packs based on factors like roaming status pattern, customer lifetime value, interaction history and propensity to call based on a bill change within the Microsoft Dynamics 365 suite? And can this intelligence be built using machine learning?

Regards,

Akansha

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RE: Telco - Can we have AI Powered self healing in billing?

I think this can be used. Milana psychologist

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