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Hi,
This question is in context of the telecom industry.
I wanted to know when generating a monthly bill for customers, can we proactively apply waivers/discounts/roaming packs based on factors like roaming status pattern, customer lifetime value, interaction history and propensity to call based on a bill change within the Microsoft Dynamics 365 suite? And can this intelligence be built using machine learning?
Regards,
Akansha
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