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System Message 10, Item exists

Anybody know what this message means? This problem recently started in AP Voucher and Adjustment Entry. We do not have any customizations on the screen, and I have tried in Standard Mode. Every time the user tries to save a voucher it come up, has to select OK, then it comes up again, user has to select OK a second time. Then it will save the voucher with the next refnbr. APSetup last refnbr and the APRefNbr table both match with the last refnbr. Any ideas?

Charlene,

Thank you for posting this question to the forum. I am sorry it has not been replied to.

We have not seen this message in a long while in SL. Since the System Message 10 is returned when the user is saving a voucher, I wonder if Auto Reference Numbering is selected in AR Setup (08.950.00). We have seen this message returned after entering an Invoice/Memo Nbr in Invoice and Memo (08.010.00) when Auto Reference Numbering is not selected in AR Setup (08.950.00). To verify that the Invoice/Memo Nbr has not been used you will need to check in SQL.

After a good backup of your DB, run the following statement to verify that the Invoice/Memo Nbr has not been used in Accounts Receivable Invoice and Memo (08.010.00):

SELECT * from ARDOC where RefNbr = 'XXXXXX' and DocClass = 'N'

(where XXXXXX = the appropriate Invoice/Memo Nbr)

If records are returned, the Invoice/Memo Nbr has already been used and cannot be duplicated. A different Invoice/Memo Nbr must be entered in Invoice and Memo (08.010.00).

Not sure if it would help, but there is another old report of this behavior if in Invoice and Memo (08.010.00), there is shows <NEW> in the Invoice/Memo Nbr field. If this is what the user is seeing, then there may be a bad record in the database with <New> as the refnbr. This particular issue has not been seen since I think 4.x, but it is not clear what version of SL you are running so I wanted to at least mention it.

I hope this helps.

Carolyn

MSDSL Technical Support

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