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Service | Customer Service, Contact Center, Fie...
Answered

Giving access to on demand flows to specific security roles

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Hi,

I have a range of on demand flows, but I want to restrict which security role sees which flow.

I have seen the solution at https://community.dynamics.com/365/sales/b/crminogic/posts/how-to-restrict-user-from-executing-on-demand-flow-workflow but this does not help.  I want all users to be able to run flows, but I want different sets of flows to be available to different security roles or business units.

Can anyone suggest how I may achieve this?

TIA

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  • Verified answer
    LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    Do you mean you want different security roles use different workflows in D365?

    If so, there is no OOB way now, but workflow has a selection named "scope", it has four options.

    pastedimage1587090554944v1.png

    1.User

    It is more likely a personal workflow, only the owner of the workflow could trigger it.

    2.Business Unit.

    All the users in the same business unit as the owner of the workflow could trigger it.

    3.Parent : Child business unit.

    With this, the workflow will run on the records owned by the users of the same business unit as the workflow user as well as any child business units.

    4.Organization.

    All users will be able to trigger the workflow in your CRM instance.

    So according to the above information, I suggest that you could create business rules to categorize your users and use "Business Unit" or "Parent :Child Business Unit" scope in your workflow.

    Regards,

    Leo

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