Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

CRM 2015 for Outlook Installation Issue

Posted on by Microsoft Employee

Hi,

I am having difficulties with installing the CRM 2015 outlook plugin on a number of end users (including myself) workstations. In every instance the installer will stop after reaching a point where it complains about the a software prerequisite's (vcredist_x86.exe, digital signature is invalid. (see installer log output below).

Am wondering if anyone else has encountered the same issue or something similiar? We use Windows 7 Enterprise SP1 as our corporate desktop and our CRM environment is CRM 2015 (7.0.0.3543).

14:37:55|   Info| CIsVcRedist12Installed=0
14:37:55|   Info| Installing VCRedist 12 with version 12.0.21005
14:37:56|   Info| Checking whether installer vcredist_x86*.exe is locally available
14:37:56|   Info| Local package for Microsoft Visual C++ Runtime not found
14:37:56|   Info| Failed to find the Visual C++ runtime installation file VcRedist\vcredist_x86.exe.
14:37:56|   Info| FWLink defined for Microsoft Visual C++ Runtime:  go.microsoft.com/fwlink;clcid=0x409
14:37:56|   Info| CIsVcRedist10Installed=1
14:37:56|   Info| VCRedist 10 SP1 with version 10.0.40219  is already installed
14:37:56|   Info| Initializing COM.
14:37:56|   Info| Initialized COM.
14:37:56|   Info| Initializing COM.
14:37:56|   Info| Initialized COM.
14:37:56|   Info| Connect to BITS.

14:37:56|   Info| Find/create the local temporary directory C:\Users\XXXX\AppData\Local\Temp\MSCRM_{5A1A2B46-9F42-409C-8C28-3DA0C559930E}.

14:37:56|   Info| Requesting download of Microsoft Visual C++ Runtime installer from go.microsoft.com/fwlink;clcid=0x409.
14:37:56|   Info| Get the job key value vcredist_x86_12.exe as {27F9FBB7-7EE0-4521-A540-F5B9A0580BF6} from the registry.

14:37:56|Warning| Failed to find the job for the file vcredist_x86_12.exe. Error : 0x80200001.

14:37:56|   Info| Create a new job for file vcredist_x86_12.exe.

14:37:56|   Info| Open the registry key value vcredist_x86_12.exe for the download job.

14:37:56|   Info| Set the job key value vcredist_x86_12.exe as {A84237D2-B5EF-4846-87CD-2ABCAAC8A83E}.

14:37:56|   Info| Set the job guid {A84237D2-B5EF-4846-87CD-2ABCAAC8A83E} in the registry.

14:37:57|   Info| Add the file vcredist_x86_12.exe to the created job.

14:37:57|   Info| Set MinimumRetryDelay to: 60 seconds.

14:37:57|   Info| Set NoProgressTimeout to: 60 seconds.

14:37:57|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

14:37:57|   Info| Create the notify interface.

14:37:57|   Info| Register notify interface.

14:37:57|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
14:37:57|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

14:37:57|   Info| Start/resume the download job vcredist_x86_12.exe.

14:38:04|   Info| Microsoft Visual C++ Runtime downloaded to C:\Users\XXXX\AppData\Local\Temp\MSCRM_{5A1A2B46-9F42-409C-8C28-3DA0C559930E}\vcredist_x86_12.exe
14:38:04|   Info| Prereq component installer will use downloaded installer for vcredist_x86*.exe.
14:38:04|   Info| Installer path for Microsoft Visual C++ Runtime set to C:\Users\searsk\AppData\Local\Temp\MSCRM_{5A1A2B46-9F42-409C-8C28-3DA0C559930E}\vcredist_x86_12.exe
14:38:04|   Info| Clean up the BITS downloader.

14:38:04|   Info| Uninitializing COM.
14:38:04|   Info| Uninitialized COM.
14:38:04|   Info| Error occured when checking signature of "C:\Users\XXXX\AppData\Local\Temp\MSCRM_{5A1A2B46-9F42-409C-8C28-3DA0C559930E}\vcredist_x86_12.exe":  File is not signed.
14:38:04|Warning| Installation package C:\Users\XXXX\AppData\Local\Temp\MSCRM_{5A1A2B46-9F42-409C-8C28-3DA0C559930E}\vcredist_x86_12.exe failed validation check(s).
14:38:04|   Info| Uninitializing COM.
14:38:04|   Info| Uninitialized COM.
14:38:04|   Info| Uninitializing COM.
14:38:04|   Info| Uninitialized COM.
14:38:05|   Info| Clean up the BITS downloader.

14:38:05|   Info| === Setup bootstrap logging ended 05/10/2016 2:38:05 PM ===

14:38:04|   Info| User: XXXX
14:38:05|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.
14:38:05|   Info| Clean up the BITS downloader.

14:38:05|   Info| Clean up the BITS downloader.

14:38:05|   Info| === Setup bootstrap logging ended 05/10/2016 2:38:05 PM ===

*This post is locked for comments

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans