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Microsoft Dynamics CRM (Archived)

Tracing of Dynamics 365 App for Outlook, App crashes when Outlook is not run as administrator

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Posted on by Community Member Microsoft Employee

Hi, is there a way to get local traces of the "Dynamics 365 App for Outlook" like there is for the Windows App "Microsoft Dynamics 365"(https://technet.microsoft.com/en-us/library/hh699694.aspx#BKMK_MoCA_tracing)? 

We currently see a very unspecific error when opening the Dynamics 365 App for Outlook from within Outlook.

add_2D00_in-error.PNG

Translation of the message:

ADD-IN-ERROR

This add-in could not be started. Close the dialog to igonore the problem or click "Restart" to...

And the caption of the button says "Restart".

It is spectacular that the app does not show this error when running Outlook as administrator.

I monitored the network activities using Fiddler, but there weren't any traces of what is leading to this behavior.

So now I would like to have some windows event logs of the outlook app telling me whats actually going wrong when not running outlook as administrator.

So two things:

Does anybody else get this behavior with the app only working with a Outlook client run as administrator?

Is there anything that can be activated so the app produces evaluable log entries?

*This post is locked for comments

  • Jan N Profile Picture
    Jan N 135 on at
    RE: Tracing of Dynamics 365 App for Outlook, App crashes when Outlook is not run as administrator

    All settings are ok. In Outlook for the WEB (OWA) there are no problems.

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Tracing of Dynamics 365 App for Outlook, App crashes when Outlook is not run as administrator

    Can you put a screenshot of whether the user was successful for -

    - Server Side Sync setup.

    - User added to Outlook by going in Settings > Dynamics 365 App For Outlook in CRM and seeing the user having 'Added to  Outlook' status in green color and not Pending or anything else.

  • Jan N Profile Picture
    Jan N 135 on at
    RE: Tracing of Dynamics 365 App for Outlook, App crashes when Outlook is not run as administrator

    I get the error Always.

    After closing it everything seems to work ok. Very slow though.

    Jan

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Tracing of Dynamics 365 App for Outlook, App crashes when Outlook is not run as administrator

    This is just initial glitch. Follow these steps:

    1. Restart Outlook.

    2. Wait for 5-10 mins. Then retry tracking.

    This happens only initially.

    Kindly mark my answer as verified if this answered your question.

  • Jan N Profile Picture
    Jan N 135 on at
    RE: Tracing of Dynamics 365 App for Outlook, App crashes when Outlook is not run as administrator

    Hi Martin,

    I get the same error. Did you solve it?

    Regards, Jan

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