Microsoft Dynamics AX (Archived)

Coupon doesn't make any discount

(0) Share

Report

Posted on by Maxim_msk

Hi,

i setup coupons in AX call center form. Coupon is active:

Then i created sales order, added item and then added coupon.

But coupon doesn't make any effect on order totals:

what is my mistake?

*This post is locked for comments

I have the same question (0)

All responses (4)

Answers (0)

Sort by

Yohann Rolland Axcible 3,111 on at

Like (0)

Report
Copy link

Link copied!

Hi,

It's difficult to help without more details.

Have you check the tutorials on the web and follow the steps?

technet.microsoft.com/.../dn497853.aspx

organicax.com/.../creating-a-coupon-for-a-discount-and-using-on-a-call-center-sales-order

Was this reply helpful? Yes No
Maxim_msk on at

Like (0)

Report
Copy link

Link copied!

Hi Yohann,

yes, i checked my setting using video - it looks like there is nothing special.

Based on video in Sales order i click "sales order recap" and i get error: A coupon charge code should be set in call center parameters before a coupon can be redeemed.

But i can't setup charge code as system always prompts me errors. Could you share your charge code settings for coupon?

Was this reply helpful? Yes No
Yohann Rolland Axcible 3,111 on at

Like (0)

Report
Copy link

Link copied!

It seems coupons have a little bit changed in D365FO version which I am connected so difficult to help on that.

Do you see something relevant with coupon in Retail and commerce >Channel setup>Call center setup>Call center parameters ?

Is your coupon associated with a price group ?

Is the associated price group linked to your call center ?

Was this reply helpful? Yes No
Maxim_msk on at

Like (0)

Report
Copy link

Link copied!

I didn't associate coupon with price group. I even can't see such option.

Here is setup:

Call center parameters here:

[img]monosnap.com/.../vDLIGc9p4v7DjkpfaIrhCOb2Nb23gA.png[/img]

The problem here is what i can't set up Coupon charge code. It always prompts error for both Item and Ledger account posting type:

[img]monosnap.com/.../Te8nvNS6N2dq8JaDe9gkNIHwmdJSG7.png[/img]

Was this reply helpful? Yes No