Dynamics Community Forum Thread Details

Run on-demand workflow on response email to append additional text to email body (description field)

I'd like to run on-demand workflow against response email to append additional text to the email body (description field) so that the existing content in the email body from previous email exchanges is preserved (not overridden) by the workflow.

So the process should be something like below:

click reply to a received email in dynamics (manually done with no issue - "duh")
run an on-demand workflow which will insert some field values from the "regarding" entity (this is easily achieved with no issue)
the content from previous conversion should remain in the email body, the newly inserted values via the workflow should stay on top of the email body.

issue facing:

In the "update" action step of email entity, the "append with" operator seems not to be working on the email description field (email body) which is a rich text field, so only "set to" operator is taking effect which is overriding the existing email body. Even if "append with" is selected, it'll bounce back to "set to" after inserting values in the email body.

i also tried add dynamic value of "email description" field (email body) which kind of works:

The problem with this workaround is that the "{Description(Email)} " inserted will be missing some pictures originally present in the email body as well as inconsistent formatting (basically not looking good so not an option).

Any suggestions to handle this requirement? Thanks in advance!

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